Hotel Chief Engineer - Southern Management Companies, LLC.

GET TO KNOW THE HOTEL AT ARUNDEL PRESERVE:

The Hotel at Arundel Preserve (Hotel Arundel) is the premier independent hotel in the BWI\Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants, an extensive fitness center and indoor pool, along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. As a part of Southern, we focus on providing the same experience to our team members through personal engagement, a comprehensive benefit program, and unmatched training and growth opportunities. We are looking for high-energy, personally motivated leaders to help us make the Southern Difference both internally and for our guests and visitors!


WHAT WE ARE LOOKING FOR:

The ideal Chief Engineer for Hotel Arundel is an experienced, certified, and established chief with strong communication, leadership, and guest service experience. The Chief is the lead operational compliance officer for the property ensuring systems, preventive maintenance, and guest requests are addressed timely while delivering excellent service. The ability to develop team members in operational excellence through skill-building and developing strong partnerships with the Director of Rooms, Area Director of Engineering, and General Manager is essential.


WHAT WE EXPECT FROM YOU:




* Overall responsibility for performance of engineering team members including safety, performance, guest service, and other measures as appropriate.
* Review and monitor all time by means of timecards, supplement logs, punch out sheets, service requests and on-call logs.
* Participate in oversite of all renovation activities in coordination with the General Manager, Project Manager, Area Director of Engineering, and others as required.
* Lead communication with Southern team members in required work in the shared physical plant systems to ensure maintenance, upkeep, and performance is maintained.
* Create and maintain HotSOS protocols for preventive maintenance of the public areas, exterior, and grounds and provide monthly feedback on trends and performance recommendations.
* Utilize HotSOS and other tools to monitor response times, feedback, problem trends, and overall effectiveness of the hotel maintenance team.
* Provide complete support to the General Manager in upholding property and Southern standards, policies, and procedures.
* Ensure all managers and service team members attend required training and assist in on-going training as required.
* Schedule, conduct and document regular department and safety meetings with service team members.
* Perform team member discussion, warnings notices and performance appraisals with counseling and coaching goals, using the appropriate forms on documentation in partnership with Human Resources and other Hotel leaders as appropriate.
* Check all service team members tools regularly conditions, ensure uniform appearance is in accordance with the property dress code policy.
* Work closely with the Area Director of Engineering in identifying, negotiating, scheduling and execution of service contracts.
* Ensure the pool and surrounding area is maintained to property standards and in code compliance.
* Ensure parking garage/areas are maintained to property standards and make recommendations for improvement as needed.
* Assist in preparation of long-range planning and make budget recommendations to supervisor.
* Maintain the maintenance shop, company equipment, ensuring ample supplies, inventory controls and key security is maintained.
* Responsible for the maintenance, testing, and updating of fire extinguishers, sprinklers, and standpipe systems according to code and Southern standards.
* Understand and perform all job duties and responsibilities of the Maintenance Engineer, when necessary, to include on-call coverage, and to provide opportunities to train, test, and follow-up on individual team member performance.
* Prepared to respond and act in emergency situations, following Southern and property emergency procedures.
* Assist in all department related audits (Safety, Physical Asset, etc.) and ensure all marked items are resolved in accordance with required timelines.
* Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor immediately.
* Ensure individual and team familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Familiarity in elevator operations, contract and code compliance, and coordination of contactor work to limit operational impact.
* Maintain knowledge and compliance with departmental policies, service procedures, and standards.
* Availability during peak operating times, i.e.: Weekends, Holidays and Special Events.
* Attend department meetings and training sessions as necessary.
* Effectively manage staff through respectful communication, clear expectations, relevant training, productive coaching, holding regular team meetings, and appropriate performance management.
* Lead by example, be a positive example for the team in action and attitude.
* Delegate work as appropriate, clearly stating objectives and time-line requirements and follow-up to ensure completion.
* Responsible management of department budget
* Perform other duties as assigned by Manager and/or Supervisor.



JOB KNOWLEDGE & SKILLS:




* Ability to effectively supervise and motivate a team of up to five, or more, team members.
* Through knowledge of each job description, as it pertains to self and service team members
* Ability to understand, demonstrate and ensure team compliance of all necessary national and local building codes, safety codes, labor laws, to include but not limited to safe work practices, sexual harassment prevention, ADA, etc.
* Able to effectively follow and implement SMC and property standards, policies, procedures, and guidelines to include but not limited to safety, OSHA, personnel appearance, maintenance etiquette and tool requirements.
* Maintain high productivity and effective cost controls.
* Compute basic arithmetic and mathematical calculations.
* Excellent time management and interpersonal skills.
* Strong leadership and managerial skills.
* Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction.
* Technical knowledgeable and competency in necessary systems and software.
* Demonstrated skill and experience in the repair and maintain various pieces of building and grounds equipment and ability to train others.
* Ability to operate mechanical equipment and various tools.
* Have excellent English communication skills and able to read, write and speak fluently.




* Minimum of four (4) years as a Chief Engineer, Director of Assistance, and/or Director experience in a full-service hotel.
* Strong bilingual speaker is preferred, but not required.
* Must have government required licenses, certificates, and/or permits.
* High School Diploma or equivalent -- bachelor's degree or Technical School experience preferred.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled