Hotel Concierge - Hotel Park City / Ruth's Chris Steak House
Park City, UT
About the Job
Hotel Park City, Located in beautiful Park City, UT; a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed, customer service driven, Concierge.
At Hotel Park City the Concierge is critical to guest satisfaction.
Daily duties include welcoming guests, assisting guests with specific requests including, but not limited to; providing directions, booking reservations on and off the property, coordinating with bell and restaurant staff to meet immediate guest needs, coordinating with local vendors & bookings.
The Concierge also responds & assists the Hotel Front Desk with needs that may arise to include resolving guest inquires and complaints.
This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
General Responsibilities:
- Maintain a personal demeanor that is friendly, cheerful and courteous at all times, greeting guests by name.
- Ensure that all guests feel welcomed to the property.
- Book reservations for transportation or other attractions.
- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Respond to phone calls and emails in a timely manner.
- Welcome and effectively resolve guest questions, issues and complaints as needed.
- Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
- Handle cash, credit card, currency conversions and other financial transactions as needed.
- Perform other duties as assigned by management.
General Requirements:
- Basic computer skills; MS Office, Opera PMS experience preferred.
- Must be able to read, communicate effectively and have superb interpersonal skills.
- Must be able to work well under pressure while retaining composure when resolving guest needs or complaints.
- Previous experience in the hospitality industry at a luxury level preferred.
- Pleasant and professional demeanor: ability to graciously interact with, guests, vendors, and coworkers.
-Equal Opportunity Employer-