Hotel Front Desk Agent 3PM-11PM - Hampton Inn Fishkill
Fishkill, NY
About the Job
Hampton Inn Fishkill is hiring for Front Desk Agent. This position will require a flexible schedule and the availability to work 3pm-11pm.
Weekends and Holidays are required.
We offer a fast paced, hotel environment with a very attractive employee travel plan.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Source : Hampton Inn Fishkill