Hotel Front Desk Associate - The Liberty Trust

We are seeking a friendly, customer-oriented Hotel Front Desk Associate to join our team. The ideal candidate will be responsible for creating a welcoming atmosphere for our guests, managing check-ins and check-outs, and ensuring all guest inquiries and requests are handled promptly and professionally. This role requires strong communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

- Greet and welcome guests as they arrive, providing a warm and positive first impression.
- Check guests in and out efficiently, ensuring all necessary information is collected and processed accurately.
- Handle guest inquiries, requests, and complaints with a focus on exceptional service and resolution.
- Maintain an organized front desk area, managing correspondence, phone calls, and messages effectively.
- Provide guests with information about the hotel’s services, amenities, and local attractions.
- Process payments and maintain accurate records of transactions and reservations.
- Collaborate with housekeeping and maintenance teams to ensure rooms and facilities meet guest expectations.
- Manage and update reservations in the hotel’s property management system.
- Assist in coordinating special requests for guests, such as transportation, room preferences, and event arrangements.
- Maintain knowledge of hotel policies, procedures, and emergency protocols.

Qualifications:

- High school diploma or equivalent
- Previous experience in a front desk or customer service role within a hotel or related industry preferred.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficient in using computers and hotel management software
- Ability to multitask and remain calm under pressure during busy periods.
- Flexible availability, including weekends, holidays, and evenings.

Physical Requirements:

- Able to stand for prolonged periods of time
- Able to climb stairs and assist guests with luggage
- Able to walk hallways and perimeter of building
- Able to twist, bend and reach
- Able to lift 25 pounds

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays.   Please, no phone calls about this job!

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.