Hotel Front Desk Attendant at AmericInn by Wyndham Duluth South

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$15 - $16 hourly

Responsibilities:

• Field customer complaints when necessary
• Connect with the housekeeping department to ensure guest accommodations are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Well-versed in taking telephone calls and handling stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company

Our number one priority is making our guests feel right at home. We offer comfortable accommodations and a caring staff that ensures every stay is memorable—whether you’re traveling for business, visiting old friends, or discovering a new destination on your own. We are owned and operated by IGO Legacy Hotel Group. www.legacyhotelgroup.com