Hotel Front Desk - Residence Inn Arundel Mills

Pay: $17.00 per hour

Shift: Full Time 3PM-11PM

The Residence Inn Arundel Mills is looking to add a new Front Desk Associate to our team! Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

QUALIFICATIONS:

• Clear communication skills for conveying information and ideas.
• Positive personality focused on outstanding customer service.
• High school diploma required; college coursework in a related field is a plus.
• Preferred experience in a hotel or related field.
• Quick and accurate decision-making abilities.
• Capable of working well under stress and handling workplace problems.
• Basic understanding of financial information and arithmetic functions.
• Proficient in Microsoft Office and able to work a varied schedule

RESPONSIBILITIES:

• Greet and welcome guests at the Front Desk with warmth and friendliness.
• Operate the telephone switchboard and meet performance standards.
• Handle requests for information, mail, and messages courteously.
• Answer guest inquiries about hotel services, facilities, and local attractions.
• Communicate effectively with fellow associates and other hotel departments.
• Be aware of rates, packages, promotions, and in-house groups.
• Manage check-ins and check-outs efficiently and courteously.
• Maintain knowledge of emergency procedures and assist as needed.
• Maintain high personal appearance standards, including proper uniform and name tag.
• Ensure regular attendance per Aimbridge Hospitality scheduling needs.
• Comply with Aimbridge Hospitality policies and regulations for safe operations

Residence Inn Arundel Mills BWI Airport in Hanover, Maryland, is centrally located in the BWI Business District near Northrop Grumman, L3, Verizon, Liberty Mutual- to name a few. Guests enjoy complimentary WiFi at our hotel to help them stay connected while they are away. They also enjoy the convenience of being just minutes from BWI Airport, Baltimore's Inner Harbor, Annapolis, Fort Meade and Washington, D.C. during every stay at one of the top All Suite hotels in Arundel Mills, MD. Plus, guests will find everything they need for shopping, dining, and entertainment just steps away at the Arundel Mills Mall and Maryland LIVE! Casino. From Medieval Times Dinner & Tournament to Cinemark Egyptian 24 and Bass Pro Shops, our Arundel Mills hotel’s destination is central to it all. For a refreshing change of pace, we offer an outdoor pool, spa, multi-purpose Sports Court, billiard room and library. Guests can start their day with our complimentary hot breakfast buffet and join us for our evening Residence Inn Mix.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan