Hotel Front Desk - RMC Resort Management

RMC Resort Management on Hilton Head Island is calling all individuals who enjoy providing excellent customer service to apply to join our team as a full-time Hotel Front Desk Guest Services Specialist! This position potentially works shifts Sunday - Friday from 8 am to 5 pm and Saturday from 11 am to 8 pm.

WHY YOU SHOULD JOIN OUR TEAM

We are a thriving, locally-owned company that provides opportunities for upward mobility. We start our Hotel Front Desk Guest Services Specialists a competitive wage of $17 per hour. Our team enjoys great benefits, including medical, dental, retirement, paid time off (PTO), a full family telemedicine plan, family travel discounts, and the opportunity to advance within our company. Additionally, we offer a 401(k) with a generous company match. It's easy to apply with our initial quick mobile-optimized application. If this sounds like it's for you, please continue reading!

ABOUT RMC RESORT MANAGEMENT

We have been a leading resort management and vacation rental company on Hilton Head Island for more than 30 years. Our experienced, hands-on team provides property owners a comprehensive package that delivers an unsurpassed level of care. We embrace technology, but most importantly we value our associates property owners, and vacationing guests. We strive to create synergistic relationships with our clients as well as the communities in which we do business.

In order to provide an outstanding vacation experience, we employ creative and visionary people. We have an amazing corporate culture and offer our associates diverse opportunities for career advancement and growth. In addition, we provide a number of incentives to let our team know how much we appreciate their contributions.

ARE YOU A GOOD FIT?

Do you enjoy working with the public? Are you always positive and professional? Are you an excellent communicator? Do you have a warm personality and a talent for connecting with people? If so, please consider applying for this Hotel Guest Services Specialist - Front Desk position today!

YOUR LIFE AS A HOTEL FRONT DESK GUEST SERVICES SPECIALIST -

As a Hotel Front Desk Guest Services Specialist, you play a very important role in our business. Before our guests set foot in our resort, you provide them with a high level of service. Vacationers put their trust in you as you tailor their stay and book their accommodations. Once their reservations are made, you prepare pre-arrival letters and put together check-in packages.

As the first point of contact, you warmly welcome our guests and check them in as they arrive. Committed to providing the best experience from start to finish, you dispatch service requests when issues arise and ensure the completion of all work orders. Your customer service skills shine through as you conduct pre- and post-arrival hospitality calls to ensure our guests are 100% satisfied.

In addition to greeting our guests, you set up and attend weekly social functions for their enjoyment. Always an excellent communicator, you regularly interact with guests electronically, face-to-face and over the phone. You get great satisfaction from providing an unforgettable experience for our patrons!

TRAITS OF OUR IDEAL HOTEL FRONT DESK ASSOCIATE

• Outgoing and customer service-oriented - enjoys working with the public
• Cheerful and confident - remains positive, professional, and trusts in their decisions at all times
• Friendly and personable - has a warm personality and a talent for connecting with people
• Possesses a servant's heart

If this sounds like you, keep reading!

REQUIREMENTS FOR A HOTEL FRONT DESK ASSOCIATE

• 3+ years of experience in a customer service role
• Hotel, vacation ownership, or vacation rental experience is a plus!
• Ability to work on the weekends
• Able to work full-time in Hilton Head, SC

. Residency in Beaufort County is preferred, but we will consider all qualified candidates. If you meet the above requirements, Please fill out our initial mobile-friendly online application. We hope to meet you soon!