Hotel Front Desk Manager - Bossier City - Live! Casino & Hotel Louisiana

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

The Front Office Manager is responsible for supervising and administering the operation of the Front Office Department.

Where You'll Make an Impact:

• Responsible for the supervision and performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, Bell Persons, and Shuttle Driver
• Develop and manage the budget for the Front Office.
• Ensure the safety and security of employees and customers.
• Manages programs and processes to control and reduce loss time injuries.
• Maintain highest occupancy level working closely with sales regarding group bookings and convention sales.
• Achieve measurable goals to insure highest level of guest service/satisfaction.
• Review staffing levels to maintain budgeted levels employment. Delegate authorized and assigned responsibilities.
• Participate in the hiring process of Front Office staff to ensure best selection
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.
• Other duties as assigned.

Skills to Help You Succeed:

• Able to read and interpret instructions and direction for guests
• Able to communicate without impediment with guests and staff in all areas relating to guest service.

Must-Haves:

• Education: High School education or equivalent
• Experience: Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4 year degree in a related field or equivalent work experience.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Lifting up to 50lbs
• Pushing/Pull up to 100lbs
• Carry up to 50lbs
• Some Bending / kneeling
• Frequent Walking
• Frequent Standing
• Some Sitting
• Climbing steps