Hotel Front Office Supervisor - Waterford Hotel Group

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group

The Ideal Candidate for this Position

The right candidate will be detail oriented with excellent organizational skills, have the ability to make quick decisions, and problem solve to achieve outstanding guest satisfaction while ensuring compliance with policy and financial standards.

What You Will Be Doing

The Front Office Supervisor is responsible for overseeing the Front Office by effectively leading and motivating associates, maintain departmental training/development and strict adherence to all Marriott and Waterford Hotel Group guest service standards. This position requires a flexible schedule that includes weekends, holidays and nights, but it is for you if you love people and have the right attitude!

Job Requirements + Responsibility

• Ideal candidate must have prior Hotel Front Desk Supervisory experience.
• This position is mostly stationed at the front desk, it is not an office position
• Review House Count for each room type in MARSHA to balance inventory
• Host Daily Stand ups communicate functions in house
• Coordinate breaks and assign tasks as needed.
• Pre-arrival planning for current day though upcoming 10 days
• Audit upcoming arrivals, special requests, package reservations
• Audit billing for group, and 3rd party reservations, paying attention to mixed billing
• Audit Credit Card Limit + declined credit card reports- take action to collect payment with guest
• Detail oriented with emphasis on continuous process improvement
• Follow up on any open guest requests
• Monitor the mobile dashboard, and Guest Service experience platform for guest needs, respond and resolve within the brand standard allotted time. Review all Ambassador Elite Member arrivals
• Lead team by example, following all brand standards, to provide Wonderful Hospitality Always
• Will train new associates, as well as provide training on any new procedures implemented to the front office
• Will assist the Front Office Manager with team motivation and engagement, providing positive feedback as well as constructive criticism 
• Outstanding Organization skills
• Must maintain strong communication to all departments. 
• Strong ability to multi-task and problem solve 
• Ensure outstanding guest experiences at all times
• Act as a role model for associates on shift when handling guest issues or any day to day responsibilities
• You must be able to pass a thorough background check and be drug free