Hotel General Manager - Holiday Inn Express Cleveland Downtown - Ivy Hospitality

Hotel General Manager

Overview: We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing staff effectively, and maintaining high standards of service.

Responsibilities:

- Develop and implement strategies to achieve hotel revenue goals

- Oversee all aspects of hotel operations including front desk, housekeeping, and maintenance

- Ensure high levels of customer satisfaction through excellent guest services

- Handle guest complaints and queries with utmost professionalism

- Monitor online reviews and respond appropriately to feedback

- Implement and maintain effective guest engagement and loyalty programs

- Manage budgets and financial plans to drive profitability

- Train, supervise, and evaluate staff members to maintain a motivated team

- Maintain high standards of cleanliness, hygiene, and safety throughout the hotel

- Implement and manage SOPs (Standard Operating Procedures) for all departments

Experience:

- Prior hospitality experience demonstrating progressive increases in responsibilities

- IHG/Opera experience preferred

- Proven leadership experience

- Strong knowledge of budgeting and financial management

- Excellent communication skills

- Ability to work effectively with hotel technologies

- Experience in front desk operations and night audit is preferred

Join our team as a Hotel Manager and be part of a dynamic environment where your leadership skills will shine, and your dedication will be rewarded. If you have a passion for hospitality and a drive for excellence, we invite you to apply for this exciting opportunity.