Hotel Human Resources Manager - Lodging Dynamics

The Human Resource Manager leads the oversight of the full Human Resources (HR) operation for the hotel, managers, and team members. Collaborates with leaders to develop HR strategies and initiatives that support strategic objectives and mitigate risk. Focuses on the development of all team members and promotes a positive and respectful work culture.

ESSENTIAL JOB FUNCTIONS

• Conducts full-cycle recruiting. Ensures job postings are completed and posted in a timely manner, schedules interviews with hiring managers, conducts initial screening and reference checks, submits background checks, and extends job offers.
• Performs onboarding with each new team member by completing all new hire forms.
• Conducts orientation meetings with new hires and department heads to meet Lodging Dynamics and brand requirements.
• Ensures annual performance reviews are conducted timely by department managers to all team members.
• Administers and manages Worker's Compensation claims process. Ensures proper documentation is collected; files new claims through the L&I system; and interacts with third party administrator, state L&I, and medical providers.
• Ensures Company/brand training is completed by all team members.
• Ensures employee relations issues are properly addressed and investigated as needed.
• Conducts confidential investigations surrounding various HR issues (harassment, discrimination, leadership concerns, etc.).
• Responsible for HR-related supervisor and manager training and development.
• Submits or supports payroll for all team members of the hotel, in absence of the Payroll Manager.
• Conducts monthly Safety Committee meetings (in conjunction with Chief Engineer) and ensures hotel is in compliance with all safety and OSHA regulations; posts Safety Committee meeting minutes.
• Responsible to lead the hotel/company culture; administers various team member recognition programs including monthly team member luncheons, Team Member of the Month, etc.
• Administers quarterly GM roundtable meetings.
• Ensures compliance with all Company/brand required quality assurance items related to HR, safety, training, etc.
• Communicates and answers any health, retirement, or other benefits related inquires or concerns with eligible team members.
• Maintains the team member lockers and conducts audits if needed.
• Approves written documentation and disciplinary action forms as needed; conducts meetings with team members during final written documentation or terminations.
• Conducts exit interviews as needed.
• Ensures compliance with state based ordinances.
• Schedules and tracks CPR, First Aid, and AED training on an annual basis.
• Ensures all new and existing team members retain proper food handler, MAST, ServSafe and retail beverage/alcohol training; maintains proper records of all Food and Beverage team members.
• Maintains all team member files and keeps confidential as required.
• Maintains all I-9 documentation, in compliance with record keeping requirements.
• Reviews and approves departmental SOPs as needed.
• Maintains an open-door policy or daily availability for scheduled meetings with team members.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

EDUCATION

• Associate's degree from an accredited university or equivalent in related field.

EXPERIENCE

• A minimum five (5) years of experience in human resources experience in the hotel/hospitality industry required.

SUPERVISORY RESPONSIBILITIES

Responsible for overseeing and coordinating the activities of the department. A portion of the time may be spent performing individual tasks similar to those performed by direct reports, but primary duties are supervisory or organizational goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, and maintains production. Exercises judgment within defined procedures and policies to determine appropriate action.

Specific supervisory duties include, but are not limited to the following:

• Determines and creates policies, procedures, and manuals for the hotel.
• Assigns, monitors, and reviews work; evaluates performance.
• Investigates and resolves concerns and complaints.
• Provides assistance and support; maintains a positive and professional working environment.

LICENSES & CERTIFICATIONS

• This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

• Proficient with Paylocity and/or other HRIS systems.
• Skilled in strategic thinking.
• Strong communication skills, able to effectively communicate both verbally and in written context with all levels of management.
• In-depth knowledge of labor laws and HR best practices.
• Ability to maintain confidentiality and handle sensitive information.
• Computer proficiency in Google Workspace.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Excellent customer service skills.
• Ability to motivate and inspire a team to provide extraordinary customer service.
• Able to lead in a culturally diverse work environment and is a champion for diversity in the organization.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Preforms well with frequent interruptions and/or distractions.
• Basic math skills.

TRAVEL REQUIREMENTS

• No travel required.

PHYSICAL DEMANDS

• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Focus Ability: Ability to adjust the eye to bring an object into sharp focus.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a minor amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT

• None: No exposure to adverse environmental conditions (typical office/administrative setting).