Hotel Manager - IC New York Barclay - IHG

The future of luxury travel starts here. If you're ambitious and inspired by the world of luxury, a visionary ready to push boundaries, passionate about teamwork, and a sense of community, this is the time to become part of IHG Hotels and Resorts.

Do you see yourself as a Hotel Manager? The InterContinental New York Barclay is in seek of a Hotel Manager to Lead a new era of Luxury & Lifestyle. #LeadANewEra #BarclayStyle

Since first opening its doors in 1926, the InterContinental New York Barclay has welcomed countless guests to enjoy a luxurious residential-style experience in the heart of the city. Originally constructed as part of the Grand Central Terminal expansion, our luxury hotel in Manhattan became one of four notable railroad hotels built to service the well-heeled men and women travelling to New York City. Its convenient location, directly above the railroad tracks, permitted the hotel the unique distinction of having its own platform in the basement, ideal for the upscale rail traveler who occasionally arrived by private train car. In addition to its Midtown East location, the hotel made an immediate impact with tenants and critics alike for its characteristic atmosphere of comfort and elegant domesticity. From that moment, The Barclay began to write its history as the hotel of choice for those looking to take respite in this stately residential hotel of international prestige.

Today, the InterContinental New York Barclay remains Manhattan’s preeminent luxury hotel in New York City after undergoing the most ambitious restoration in its history. Combining sophistication and contemporary design, while staying true to its original Federalist style details, The Barclay exudes confidence and warmth, delivering the same residential feel with modern comfort and flexibility introduced to the world in 1926.

Our hotel boasts over 704 guest rooms, including 32 unique suites, and 20,000 square feet of meeting space. Our Club InterContinental combines personal service and exclusive privileges to make our guests stay extra special. And as the city continues to evolve, so does The Barclay, with spectacular renovations and sustainability initiatives. 

As the Hotel Manager, you will be responsible for leading and directing critical operations departments including Front Office, Housekeeping, Guest Services, Security, Food & Beverage and directly support the Regional Director of Operations, and Executive Committee Members in providing unparalleled guest 

About InterContinental at IHG: 

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Be a part of New York City history. Be a part of InterContinental New York Barclay. 

DUTIES AND RESPONSIBILITIES:

• Assist in providing day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. Assist the Regional Director of Operations in the development and communication of departmental strategies and goals whilst upholding policies and procedures. 
• Assist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
• Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
• Promote teamwork and quality service through daily communication and coordination with key department heads.
• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services and amenities.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
• Assist the Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.  Provide regular direction and oversee hotel operations as follows:
  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
  • Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
  • Security personnel to ensure a safe and secure environment for guests, employees, and hotel assets.
  • Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
  • Accounting and purchasing controls and procedures are implemented and maintained.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Owners and/or Principals – regarding operational updates and current issues
  • Vendors – to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
• Perform other duties as assigned. 

ACCOUNTABILITY:

This job is second in command to the Regional Director of Operations, NYC, at a hotel welcoming international guests in a large full-service capacity. It is a luxury hotel with an extensive range of facilities and services, high volume convention services as well as VIPs. This position shall act as the General Manager in their absence. 

Qualifications and Requirements:

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience.  Type and level of experience required may vary slightly based on size and complexity of operation.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Standing and moving about the facilities
• Carrying or lifting items weighing up to 25 pounds
• Using a keyboard to generate correspondence, reports, etc.
• Handling objects, products, and equipment

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Ability to travel to attend workshops, conferences, etc.
• May be required to work nights, weekends, and/or holidays.

IHG is proud to have an award-winning workplace culture ranking named to Fortune 100 Best Companies to Work For in 2024. 

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. 

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

WHAT WE OFFER: 

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

The salary range for this role $180,000-200,000 USD annual. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. *This job is also eligible for bonus pay.

You can apply for this role through https://careers.ihg.com/en/ or through https://careers.ihg.com/en/internal-careers if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans