Hotel Manager - Crescent Hotels and Resorts
Santa Monica, CA
About the Job
Description
Job Duties & Functions
• Monitor and evaluate each department’s daily activities to ensure the successful operation of hotel facilities, services and amenities.
• Establish and review departmental standards, guidelines and objectives; Update and revise, as necessary.
• Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
• Support the hotel’s sales and business strategies to maximize revenues and profitability.
• Partner with HR to create a positive work environment; Serve as a support resource for front line staff in all departments.
• Conduct daily walk‐throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre‐arrival, check‐in/check‐out, restaurant/bar, transportation, housekeeping, laundry, banquets, conference services and maintenance.
• Plan, organize and delegate daily operational activities against forecasted business volume.
• Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
• Address and respond to guest comments in person, on travel review sites, comment cards or other mediums.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist and document instances of guest or employee incidents.
• Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting‐related functions as necessary.
• Maintain the integrity of the hotel’s compliance with the company’s safety and security programs, as well as other policies, programs and procedures.
• Ensure adherence to brand standards and guidelines.
• Analyze and evaluate hotel performance by compiling statistics such as occupancy reports, labor reports and guest satisfaction index.
• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
The Hotel Manager will work in close partnership with department heads, systems and processes related to the hotel's day to day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest services
Education & Experience
• A minimum of 5 years’ previous hotel operations management experience in a full‐service environment, to include successful oversight of a large staff and focus on exceptional guest service.
• Previous experience with Marriott branded hotels is strongly desired.
• Bachelor’s degree and/or appropriate combination of education and work experience to support on‐the‐job effectiveness.
• Up‐to‐date certifications for safe food handling and responsible alcoholic beverage service.
• Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
• Strong systems knowledge and technology skills, with high proficiency in all Microsoft Office programs.
• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to multi‐task and effectively manage numerous priorities within a fast‐paced environment.
• Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Duties & Functions
• Monitor and evaluate each department’s daily activities to ensure the successful operation of hotel facilities, services and amenities.
• Establish and review departmental standards, guidelines and objectives; Update and revise, as necessary.
• Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
• Support the hotel’s sales and business strategies to maximize revenues and profitability.
• Partner with HR to create a positive work environment; Serve as a support resource for front line staff in all departments.
• Conduct daily walk‐throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre‐arrival, check‐in/check‐out, restaurant/bar, transportation, housekeeping, laundry, banquets, conference services and maintenance.
• Plan, organize and delegate daily operational activities against forecasted business volume.
• Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
• Address and respond to guest comments in person, on travel review sites, comment cards or other mediums.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist and document instances of guest or employee incidents.
• Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting‐related functions as necessary.
• Maintain the integrity of the hotel’s compliance with the company’s safety and security programs, as well as other policies, programs and procedures.
• Ensure adherence to brand standards and guidelines.
• Analyze and evaluate hotel performance by compiling statistics such as occupancy reports, labor reports and guest satisfaction index.
• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
The Hotel Manager will work in close partnership with department heads, systems and processes related to the hotel's day to day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest services
Education & Experience
• A minimum of 5 years’ previous hotel operations management experience in a full‐service environment, to include successful oversight of a large staff and focus on exceptional guest service.
• Previous experience with Marriott branded hotels is strongly desired.
• Bachelor’s degree and/or appropriate combination of education and work experience to support on‐the‐job effectiveness.
• Up‐to‐date certifications for safe food handling and responsible alcoholic beverage service.
• Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
• Strong systems knowledge and technology skills, with high proficiency in all Microsoft Office programs.
• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to multi‐task and effectively manage numerous priorities within a fast‐paced environment.
• Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Source : Crescent Hotels and Resorts