HOUSE ATTENDANT SUBSTITUTE - Hard Rock International (USA), Inc.

This is a substitute role. The House Attendant Substitute is responsible for assisting the housekeeping department by coordinating the linen supplies, keeping hallways clean and clear, maintaining all public spaces clean and presentable,delivering guest items upon request, and assisting Room Attendants.

• Assist Room Attendants in cleaning rooms, as needed.
• Promptly answer the designated pager.
• Receive incoming deliveries and store correctly.
• Count, Distribute and maintain stock levels in all linen closets.
• Communicate with the housekeeping management team regarding daily duties to be completed and duties have been completed.
• Stock caddies/carts & with all required cleaning supplies, linen, amenities, and equipment.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Assist Room Attendants in deep cleaning guest rooms.
• Assist in guest request as needed
• Pick up / deliver guest laundry
• Remove In Room Dining trays/tables from guest rooms and corridors.
• Deliver guest request items to guest rooms.
• Use Hotsos
• Clean and stock linen closets.
• Inform Managers and drop off to Security any lost property items found
• Empty trash from linen closets.
• Ensure dirty glasses are brought down to stewarding for washing and returned to housekeeping closets
• Report immediately any damages or maintenance issues to your manager or entered in Hot Sos.

• Have a good understanding of the Health and Safety regulations, and fire procedures.

• Knowledgeable of the housekeeping equipment and their use.
• Carry out spring cleaning and daily cleaning of all areas of the hotel as directed by Director of Housekeeping, Assistant Director of Housekeeping and Floor Managers
• Move any furniture in the rooms as directed.
• Place / remove/ clean hotel floor mats
• Clean front of the hotel including planters
• Clean / maintain BOH areas including lockers, loading dock
• Clean, maintain HSK storages, inventory items as per managers’ direction
• Remove dirty linen from Room Attendant carts and linen closets and take to laundry.
• Assist in removing and installing of the shower curtain in the guestrooms as needed.

• Clean elevators, windows, furniture, lighting, fixtures, drapes, vents, and plants.
• Count and sort linen
• Assist with the cleaning of sidewalks sweeping and power washing,
• Sweep and mop stairwells floors, vacuum guestroom corridors, and shampoo carpets.
• Clean guestroom balconies as needed and requested by Housekeeping Floor Managers
• Deliver and remove cribs, highchairs, baby bathtubs and rollaway beds.
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
• Count, Sort through and separate the dirty to be collected by the laundry company.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees can maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
• Take initiative and offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• Secondary school degree preferred and/or previous work experience in service for at least 1 year.

SKILLS

• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 100 pounds / 50 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

ADDITIONAL REQUIREMENTS

• Understanding of lifestyle hotel products and guest services.
• Ability to work evenings, weekends, and holidays, as needed.

• For this New York, New York United States-based position, the expected hourly base salary is $29.1545-$37.8726.
  

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