Housekeeping Coordinator - FAIRMONT

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

• Consistently offer professional, engaging and friendly service
• Create a welcoming atmosphere for visitors and guests during their stay
• Maintain a high level of professionalism in all aspects of job performance.
• Coordinate and provide administrative support to all areas of the Housekeeping department
• Read the log book and emails, follow through on special requests, check traces, reports, and ensure that they are all completed.
• Using Opera Cloud, Alice, and other software systems, prepare the housekeeping opening by assigning room attendant sections and highlighting the VIP’S and special requests on the assignment sheets.
• Prepare special attention and VIP guest lists for the Supervisors, as well as traces reports.
• Prepare the House person assignment sheets and highlight any special requests to go into the guest rooms for the day or any VIP guest arrivals.
• Answer all incoming calls using the appropriate phone etiquette.
• Use the Alice application constantly throughout the day to report, update and assign issues to other departments or housekeeping colleagues.
• Be aware of any pending rooms and assign them to the Room Attendants immediately.
• Make sure all rooms with Reservations are being turned up before check in time.  
• Coordinate with Engineering for the out-of-service or out-of-order rooms daily send email updates on Out of order and Out of Service rooms including notes.
• Monitor queue and rush rooms making sure rooms are being responded by Room Attendants and Supervisors, communicate with Room Attendant or Supervisor if action is needed.
• Monitor service request and “do not disturb” and reassign as needed.
• Communicate all service being refused, late service and pick-ups to the next shift and to the leader on duty. Update pass-on with accuracy and detail.
• Communicate all room assignment changes right away.
• Work closely, while building excellent relationships, with all departments within the hotel especially Royal Service, Front Desk, and Engineering, to communicate day-to-day updates and changes.
• Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through Alice - guest complain log
• Run backup reports as instructed to have in case of system outage.
• File paper work as given by Manager.
• Assist with the inventory of office supplies.
• Assist in maintaining the organization and cleanliness of the housekeeping office.
• Report any faulty equipment, maintenance needs, safety hazards and other problems immediately to Engineering. 
• Close out shift as instructed and file all shift reports.
• Assist with uniform attendant duties when needed and guest dry cleaning coordination.

• Attend all briefings, meetings and trainings as assigned by management.
• Able to multitask, able to take on different projects and tasks assigned by superiors.
• Follow department standards as well as assist in implementing new procedures for continuous improvement
• Follow departmental policies, procedures and service standards
• Maintain all brand and quality luxury service standards
• Maintain consistency in accordance to Forbes/LQA and Fairmont standards
• Conduct self-audits of standards and participate in the feedback review of audits.
• Approach all encounters with guests and colleagues in a professional and personalized manner
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely

• Follow all safety and sanitation policies, including wearing appropriate PPE
• Comply with hotel security, fire, health and safety regulations
• Maintain all housekeeping areas organized and well presented
• Maintain regular and predictable attendance
• Maintain high grooming standards

• Coordinate between Front Office and Housekeeping Team.
• Assist management in administrative work as directed
• Open and examine incoming correspondence, re-routing mail when appropriate and gather data necessary for response.
• Maintain files and reports in accordance with procedures and standards
• Ability to keep informed as to the daily hotel activities. 
• Other duties as assigned

• High School graduate or equivalent is preferred.
• Previous similar experience preferably in luxury environment
• Previous housekeeping experience required
• Computer literacy in Microsoft Office
• Experience with Opera Cloud and Alice a strong asset
• Proficient in English (verbal & written) essential
• Ability to communicate in Spanish an asset
• Proactive with a meticulous eye for detail
• Excellent organizational and time management skills
• Positive attitude
• Problem-solving abilities
• Ability to multi-task
• Ability to convey information and ideas clearly
• Sense of initiative
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to work well in stressful, high-pressure situations
• Committed to delivering a high level of service to employees
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to work flexible shifts including weekends and holidays
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures. 
• Able to communicate both written and verbally.
• Able to successfully complete the training /certification process for this position.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through. 
• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

• Ensure high morale and productivity levels are achieved, through detailed communication, training, development
• Excellent communication skills, must be able to communicate with others effectively
• Good command of the English language.
• Basic math skills
• Ability to work through situations methodically and logically.
• Ability to respond calmly in busy situations.

What is in it for you:

• Wage: USD $27.50/hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.