Housekeeping Department - Texas A&M Hotel and Conference Center
College Station, TX 77840
About the Job
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:Embark on a fulfilling career at the Texas A&M Hotel and Conference Center, proudly managed by Pyramid Global, where the spirit of Aggieland meets unparalleled hospitality. With 250 well-appointed guest rooms, 23 flexible meeting rooms, and an expansive 35,000 sq ft of meeting space, our hotel provides a unique workplace immersed in the culture of Texas A&M. Join our team and become part of an environment where you can contribute to exceptional guest experiences while embracing the dynamic energy of Texas A&M. As a member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match, and recognition programs designed to celebrate your dedication. If you're seeking a career that seamlessly blends hospitality with the pride and tradition of Texas A&M, consider joining us at the Texas A&M Hotel and Conference Center. Your journey towards a fulfilling career in this vibrant and esteemed setting starts here. Gig 'em!
Overview:ABOUT OUR CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
- Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
- Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
- Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
- Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
- Excellence -We always strive to make today a little better than yesterday.
JOB/DEPARTMENT DESCRIPTION:
Made up of several different positions like Room Attendant, House Attendant, and Lobby Attendant, our Housekeeping Department is collectively responsible for ensuring that standards of cleanliness in assigned guest rooms and public areas are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. View a summary of essential functions for each position below.
COMPENSATION & BENEFITS:
- Starts at $14.00 per hour, increases to $15.00 per hour after first 6 months.
- Once qualified, trainers make $16 per hour when training.
- Overnight positions start at $15 instead of $14.
- Paid biweekly (every two weeks)
- Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE:
The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimize overtime, but it should and will be expected when business levels call for it.
Full-time & part-time positions available!
- Part-time option: 8-29 hours per week depending on level of business forecast
- Full-time option: 30-40 hours per week depending on level of business forecast.
- Days of week/weekend scheduled will vary depending on level of business forecast.
Shift options:
- Part-time Room Attendant (starts as part-time for training/up to first 90 days then there is an option to go full-time): Approximately 8:30 AM - 5:00 PM (projected 6-8 hour shifts depending on business needs); must be able to work weekends & have open availaibility with the hours listed
- Part-time House Attendant: Day shift 8:00 AM - 5:00 PM, open availability ideal but not required; must be able to work weekends
- Part-time Overnight Lobby/Public Space Attendant: Overnight shift 11:00 PM - 7:00 AM; must be able to work weekends
ESSENTIAL FUNCTIONS SUMMARY PER POSITION:
Room Attendant:
- Daily changing of soiled linens on beds and remaking beds following the property standards.
- Thorough cleanliness & sanitation of guest rooms, furnishing, hallways, and restrooms.
- Keep the work cart, storage closets, & other works areas orderly and properly stocked at all times.
- Proper utilization and care of equipment, devices, supplies & guest amenities.
- Strict follow through on lost and found procedures- No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
House Attendant:
- Maintain the cleanliness of assigned guest floors by dusting, vacuuming, cleaning, and polishing guest & service areas including hallways, windows, elevators, emergency stairways, etc.
- Maintain ice and water station areas on each floor.
- Assist Room Attendants with heavy lifting, bed stripping, & trash removal in each room. Also responsible for removing trash & soiled linens from Room Attendant carts throughout the day.
- Ensure that linen closets remain stocked with all guest room supplies & collateral.
- Responsible for the care of equipment and machines.
- Remain alert, courteous, and helpful to guests and co-workers at all times.
- Strict follow through on lost and found procedures- No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
Lobby/Public Space Attendant:
- Ensure cleanliness of all public areas including lounge areas and hallways by spot cleaning, sweeping, dusting, mopping, vacuuming, & sanitizing.
- Walk all assigned floors at beginning & end of shift to collect trash.
- Clean & maintain public restrooms including but not limited to floors, toilets, sinks, stalls, urinals, etc.
- Immediately respond to urgent requests such as spills.
- Light Laundry duty when necessary.
- Completing guest requests when necessary.
- Ensure Heart of House is clean in addition to public areas including but not limited to employee restrooms, hallways, lockers, & closets.
QUALIFICATIONS & REQUIREMENTS FOR ALL POSITIONS:
- Housekeeping or custodial experience desirable
- Positively engage with guests & fellow team members in a pleasant manner, while always providing world-class service
- Willing to work in a fast-paced environment.
- Ability to work independently, with minimal interaction with fellow team members.
- Ability to traverse, lift, push, & perform other physically demanding tasks for an extended period.
- Ability to communicate effectively with a positive attitude & integrity.
- Minimal reading skills required (numbers, general texted instructions pertaining to work tasks)
- Constant awareness of safety hazards, (i.e., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to leadership. Follow all training procedures set forth in the COVID and the Bloodborne Pathogens programs.
- Use hotel mobile devices for service and work orders; training provided.