Housekeeping Lead - Team Outsider

Team Outsider Overview

At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!

Position Overview

Reporting to the campground's General Manager, our Housekeeping Team Lead is an important part of our Guest Services Team, responsible for the supervision of our Housekeeping Team Members, and for ensuring we deliver an amazing guest experience at every interaction.  Our Housekeeping Team provides our guests with impeccably clean facilities.  We pride ourselves on spotless floors, smudge-free mirrors, and perfectly tucked beds.  Housekeeping Team Members are responsible for the overall cleanliness of the campground, performed in an efficient and timely manner.  Areas to be cleaned include public spaces, facilities and campground buildings.

Duties & Responsibilities

• As with all positions on our team, live Team Outsider’s values, helping to create extraordinary experiences for our guests while performing the responsibilities of your position.
• At the direction of our campground's General Manager, lead and supervise the activities of our Housekeeping Team Members.
• Perform scheduled daily, weekly and monthly cleaning programs for specific buildings and facilities.
• Use the right cleaning chemicals appropriate for the items you are cleaning, and only as trained.  Do not mix chemicals or use them straight out of the original container.  Team members must take appropriate safety measures, and wear personal protective equipment (PPE) as necessary, such as gloves, boots, goggles, etc.
• Bring all lost and found items to the main office with site / cabin number and date on them.   Valuable items must be given directly to a housekeeping supervisor to ensure it is locked up immediately.
• Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests’ needs.
• Always greet guests with a smile.
• Always maintain a well-groomed appearance, a proper uniform and name tag.
• Track and submit to the campground's General Manager a list of all supplies that must be replenished, (toilet paper, paper towels, garbage bags, cleaning supplies, etc.)
• Report all broken or damaged items on the premises and within all campground buildings and facilities.
• Report all customer problems, requests or complaints to the General Manager and follow-up as required, to resolve the issue.
• This job description is not intended to be a comprehensive list of all required duties, responsibilities and activities.  Some of these may change, and others may be assigned by your manager at any time, as required.

Experience & Requirements

• A passion for customer service and the outdoors.
• Experience as a team leader or supervisor.
• Ability to read product labels.
• Ability to work in wet and slippery conditions.
• Ability to follow safe operating rules.
• Must have a valid drivers license.
• Ability to work nights, weekends, and holidays.
• The ability to understand and speak the English language fluently.

Physical Requirements

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to hear and speak clearly, and communicate comprehensively.
• Must be able to stand for long periods of time (up to 80%).
• Must be able to bend, stoop, kneel, crouch, and climb.

Team Outsider Mission

• We are on a mission to be the most hospitable team in the world.

Team Outsider Values

• We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.
• We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.
• We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.
• We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.