Housekeeping Manager - Gecko Hospitality
Charlotte Harbor, FL 33980
About the Job
Housekeeping Manager
Punta Gorda, FL
Job Overview:
A full-service waterfront resort in Punta Gorda, Florida, is seeking a highly motivated and experienced Housekeeping Manager to lead the housekeeping department. The Housekeeping Manager will be responsible for overseeing daily operations, maintaining cleanliness and quality standards, and managing a team to ensure an exceptional guest experience.
Key Responsibilities:
- Lead the daily operations of the housekeeping department, including guest rooms, suites, public areas, and laundry facilities.
- Ensure all areas are maintained, restocked, and cleaned according to full-service standards.
- Generate and manage reports on staffing, productivity, and payroll; make informed decisions based on these reports.
- Set and enforce performance standards for cleaning procedures and chemical usage.
- Manage departmental hiring, scheduling, promotions, and disciplinary actions.
- Supervise and ensure the quality of all housekeeping work through regular inspections.
- Maintain accurate records of areas needing repair and report them to the appropriate departments.
- Foster a culture of excellent customer service, ensuring high levels of guest satisfaction.
- Train, mentor, and motivate the housekeeping team to meet departmental standards.
- Collaborate with other departments to enhance the overall guest experience.
- Handle guest requests and complaints promptly, ensuring a seamless and elevated guest experience.
Minimum Requirements:
- High school diploma, GED, or equivalent.
- Minimum of 5-7 years in a supervisory role, preferably in a hospitality setting.
- Minimum of 3-5 years of housekeeping experience in a hotel or resort.
- Experience with Forbes Star and AAA Diamond standards is a plus.
- Bilingual in Spanish is preferred.
- Strong leadership, organizational, and problem-solving skills.
- Ability to work varied shifts, including weekends and holidays.
- Proficiency in Microsoft Office.
- Professional appearance and demeanor with excellent communication skills.
Compensation:
- Salary: $70,000 - $75,000
- Bonus: 10%
- Relocation: Not provided
About the Role:
This position offers an exciting opportunity to lead a team at a full-service resort. Ideal candidates are those with strong leadership skills, a background in housekeeping, and the ability to maintain service standards.