Housekeeping Manager at Duke Health

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About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Work Location: Duke Regional Hospital, Durham, North Carolina 

Work Hours: 2nd Shift 

General Summary 

The Environmental Services Operations Manager is responsible for directing and overseeing the operational needs of Hospital EnvironmentalServices. This position will coordinate the tasks of the front-linestaff and serve as a liaison between administration and hospital departments and provide the highest possible level of service. This position will be responsible for managing a staff up to 25 EVS employees.

Work Performed

Work collaboratively with hospital units to ensure the client needs are met. Establishes and annually reviews standards and work procedures for all Housekeeping staff. Plans work and staffing schedules and areas of work to ensure adequate services are rendered. Interview, hiring and training of new associates. Orients, develops, and supervises all supervisory/housekeeping staff. Conducts regular inspections and makes changes and recommendations to the facility. Monthly reporting of goals, accomplishments, and future plans. Staff education and training.Communication with staff, administration, and other departments.Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program). Proactive in the achievement of the facility goals and objectives. Monthly reporting of departmental data to your unit director. Frequent rounding to ensure cleanliness of facility. Timely and accurate implementation of Tru-D.Ensure acc urate and timely payroll for staff. Completion of staff evaluations.

Knowledge, Skills and Abilities

Must have the ability to analyze and interpret financial and other data. Excellent interpersonal skills. High customer service and quality attitude. Ability to work under pressure and meet established goals and objectives. Public speaking skills. Abil ity to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements. Ability to communicate effectively in written format and oral presentations. Ability to multi-task and establish priorities. Ability to maintain organization in a changing and stressful environment. Exhibit initiative, responsibility, flexibility, and leadership. Plan and conduct meetings with departmental employees to ensure compliance with established standards and procedures. Military Transferrable Skills:Troubleshoots, isolates and identifies causes of equipment malfunction. Teaches technical skills to lower grade soldiers. Prepares costs and labor estimates.

Minimum Qualifications

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a associate's degree program.

Experience

Work requires knowledge of environmental service functions normally acquired through three years progressive experience in environmental services or related supervisory, administrative, management experience in a service or similar environment. At least one year of supervisory experience in housekeeping or service-related field with high customer/client contact required. Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook. Military Transferrable Skills: Non Commissioned Officer E4+ with experience in Planning, developing and directing logistics. All military branches with experience of supervising a group of soldiers of 15 or more.

Degrees, Licensures, Certifications

N/A

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.