Housekeeping Manager - Hampton Inn Harrisonburg - University

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Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because:

The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday!

Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact/Key responsibilities:

POSITION OVERVIEW: Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. He/she has to coordinate between housekeeping crews in order to inspect assigned areas and to ensure standards. An Executive Housekeeper manages the priorities and establishes and/or implements operating procedures and standards. The Executive Housekeeper also completes financial management tasks, such as setting and adhering to a budget. Furthermore he/she supports their staff and performs the duties of a housekeeper when required. An Executive Housekeeper also needs human resource management skills such as hiring, training, scheduling and evaluating performance of his/her team. Responsible for reporting any maintenance deficiencies and handling guest requests or challenges. Ensure the confidentiality and security of all guest rooms. Works with the Chief Engineer and Front Office Manager on special projects as assigned.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
• Previous experience in similar job role, or minimum 2 years' experience as assistant executive housekeeper or supervisor
• Previous guest/customer relations training preferred.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 250 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Responsibilities:

• Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development.
• The Executive Housekeeper assists the General Manager in the development of the department's annual budget. Monitors performance against plan.
• Establishes and maintains cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.
• Enforces policies and procedures.
• The Executive Housekeeper ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedules staff according to labor standards and forecast business levels.
• Prepares daily assignment sheets for all housekeeping and laundry associates.
• Maintains cleanliness quality based on hotel objectives.
• The Executive Housekeeper monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
• Compiles and reports accurate status of "the house" to the front desk department.
• Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items.
• Maintains standard procedures for security of rented and leased equipment.
• Maintains productivity and labor cost goals.
• Works with finance to conducts formal inventories of linen, supplies and equipment as required.
• Orders and receives supplies so as to maintain adequate inventory levels.
• The Executive Housekeeper checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
• Maintains departmental key control.
• Maintains deep cleaning program.
• Acts as Manager on Duty as required.
• The Executive Housekeeper conducts monthly department meetings.
• Attends weekly staff meetings.
• Complete projects as determined by the General Manager

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Work environment: Work environment -- Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.