Housekeeping Manager - SOFITEL

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.  Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

DO what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

You will take ownership of cleanliness in the whole hotel and especially guest areas, ensuring that our guests are provided with a clean and comfortable space, and be a part of creating a memorable experience for them.

Housekeeping Manager

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
   
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential

• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• You will provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members.

• In addition to daily quality inspections, you will exercise good judgment and a strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel’s public spaces and heart of house areas.

• Provide feedback to the team and assist in the development of the department/team skills. Use your leadership to ensure your team is set up to successfully and seamlessly create a desirable experience for our guests!

• Collaborate with co-managers and assist where needed; this role may call for you to wear “many hats”, both on the floor and assisting with office duties, paperwork and attending interdepartmental meetings. 

• Monitor quality and guest satisfaction scores. Develop and implement procedures and practices that will support your team and positively impact the guest experience.

Your experience and skills include:

• Previous Housekeeping management experience in a luxury setting.

• Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively.

• An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing a successful department!  

• A can-do, positive attitude that enables, empowers and inspires others.

• An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.

• A desire to learn and grow and a fast paced, challenging, exciting environment!

Your team and working environment:

• Be part of an exciting and influential team to guide the transformation of luxury, French hospitality.
   
• We recognize and celebrate team and individual successes

• A brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.