Housekeeping Manager - Five Star Senior Living

The Opportunity:

The Housekeeping Manager is responsible for overseeing all aspects of housekeeping and laundry operations to ensure a clean, safe, and welcoming environment for our residents. This position will lead a team of housekeeping staff, manage inventory, and collaborate closely with other departments to deliver outstanding service.

What You’ll Do

• Supervise, coach, and develop housekeeping staff, providing regular feedback and conducting performance reviews.  
• Conduct daily walkthroughs to inspect the cleanliness of common areas, public restrooms, and resident rooms.
• Complete room inspections to ensure adherence to cleanliness standards and create work orders to address any deficiencies.
• Inspect model apartments regularly to maintain high presentation standards. 
• Manage and maintain inventory of housekeeping and laundry supplies, ensuring adequate stock levels and proper storage.
• Verify deep cleaning processes during room turnovers to ensure units are rent-ready and meet established standards.
• Utilize OnShift scheduling system to create weekly schedules, ensuring appropriate coverage and adherence to budget.
• Uphold resident quality assurance by responding promptly and courteously to resident concerns related to housekeeping services.
• Support sales efforts by ensuring model apartments are impeccably maintained and assist with sales tours as needed.

What You’ll Bring

POSITION REQUIREMENTS / QUALIFICATIONS:

• Must be at least 18 years of age.
• Must pass State and Company criminal background/drug screens.
• Proven experience (3+ years) in housekeeping management, preferably in a senior living or healthcare setting.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent organizational and communication skills.
• Knowledge of housekeeping practices, infection control procedures, and safety standards.
• Proficiency in Microsoft Office Suite required. Experience with scheduling software (e.g., OnShift) highly preferred.