Housekeeping Office Coordinator - Sonnenalp Hotel

The Sonnenalp is looking for a Full-time Seasonal Housekeeping Office Coordinator with the desire start date of November 16th start date.

Wage: $21.00 - $23.00 / hour

Primary Purpose of Position

This role is responsible to ensure cleanliness of the hotel through direct daily supervision of the housekeeping staff and coordination of housekeeping office duties to include: opening the housekeeping office, preparing reports for housekeepers, housemen and supervisors, communicating with reservations, front desk, and housekeeping regarding room changes, special requests, VIPs or Gold Club in house, tracking these items and using HotSos to manage requests and maintenance work orders. Answer all internal and external phone calls for the department and maintain operational functions for housekeeping.

Essential Duties and Responsibilities

• Ultimately responsible for ensuring the cleanliness of every room that they supervise.
• Check all dirty rooms after they have been cleaned by the room attendant, making sure the room is cleaned to the Sonnenalp standard
• Manage the delivery of robes and other guest request items
• Check public areas for cleanliness and instruct and give directions to the public area attendant
• Instruct the houseman to clean hallways, dust, vacuum and check the cleanliness of the stairwells
• Ensure hallways are clear of laundry carts, vacuums and armoires are closed properly.
• Ensure all employees working under their direction is properly trained and are proficient in their work. Ensure re-training when necessary
• Vacant and clean rooms must be entered into the computer properly
• Proper & timely reporting of room discrepancies
• Prepare daily reports for housekeeping staff, disseminate them, and follow up with changes as needed
• Answer the phone in the housekeeping office using proper phone etiquette including using guest names
• Act as a hub for the housekeeping operations, taking guest requests and informing the housekeeping staff
• Dispatch all guest requests to the appropriate staff and follow up with the guests to ensure the request was met
• Inform the front desk and supervisors of any changes in room status, check outs, room moves etc.
• Dispatch all maintenance requests to engineering through HotSOS and follow up to ensure completion
• Post guest laundry and dry cleaning charges to guests account
• Keep track of keys
• Keep the back supply area stocked and organized
• Pack and fold cookies for turndown service
• Check SMS throughout the day
• Cross train in all housekeeping operations including minibar, turndown, laundry, public areas, housemen, and housekeeping to be able aid any staff member when busy, short-staffed, or assist in training new staff

Education/Experience

• Proficient in the use of computers and Microsoft Office
• Prior experience with lodging software preferred
• Prior supervisory experience preferred

Special Skills/Equipment

• Communicate in both English and Spanish preferred
• Organizational skills a must
• Must be able to communicate with guests on all levels.
• Must provide a high level of professionalism in interacting with guests and employees
• Must be a team player and be able to float in laundry, up on the floors floral and other areas as needed

Physical Requirements:

This role involves demanding physical abilities including but not limited to:

• Ability to lift, push, pull and carry a minimum weight of approximately 30 lbs.
• Ability to kneel, bend, crawl
• Ability to sit, stand and walk for a majority of the shift

Benefits:

• Resort Discounts
• Holiday Pay and Sick Pay
• 401(k) Retirement Plan & Roth 401(k) after 1000 hours
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes
• Employee Meal

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.