Housekeeping Room Attendants (FT, PT and Seasonal) - The Abbey Resort

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service?  Then The Abbey Resort is The Lake Geneva Experience you are looking for!  We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve.       As part of the Abbey Resort family, you are considered to be a ‘transformational agent’ for our guests and ‘the best of the best’!  You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.  Every Guest, Every Associate, Every Time!  We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley.    Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations.  We’re always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned.  If you are ready to come Be The Difference – apply now! 

What you will have an opportunity to do:

Room Attendants play an integral role in ensuring that each of our customers have an exceptional stay in our guest rooms. Room Attendants are responsible for positive guest interactions while tending to guests and their rooms/belongings in a friendly and efficient manner. They must also be knowledgeable on providing exceptional over-night services and proper room cleaning for arrivals for our guests. At all times, Room Attendants are expected to be attentive to our Guests' needs, making them feel welcomed.

The right person will show organizational skills, cleaning standards, customer service, and should thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will also have a friendly, outgoing disposition and previous experience working as a Room Attendant in a bustling, fast-paced setting.

Your Role:

• Complete and ensure the thorough cleanliness of rooms, balconies and room furnishings.
• Thorough cleanliness and sanitation of guest bathrooms.
• Daily changing of soiled linens on beds and remaking beds following the property standards.
• Inspect room linens before placing in rooms and return below standard pieces to Housekeeping.
• Keep work cart and chemical caddies orderly and properly stocked at all times.
• Proper utilization of equipment supplies and guest amenities.
• Strict follow through on lost and found procedures.  No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
• Responsible care of equipment and machines.
• Constant awareness of safety hazards (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and report to Floor Supervisor or the Housekeeping Office. Follow all training procedures set forth in the “Bloodborne Pathogens Program”.
• Practice safety standards at all times.
• Remain alert, courteous and helpful to guests and co-workers at all times.
• Assist other departments as needed.

Your Environment:  Well lit, temperature controlled, resort areas settings.  Mostly indoors, some outside building work as well. Standing and walking on hard surface flooring, sidewalks and paved surfaces, carpeting and grass.  Comfortable shoes a must!

What are we looking for?

The right person will show a lot of energy and hustle, customer service skills, and should thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will also have a friendly, outgoing disposition and previous experience working in a Housekeeping department in a bustling, fast-paced, resort setting.

In addition, the right candidate match should have or be able to:

• Housekeeping experience desirable.
• Must be at least 18 years of age.
• Neat, pleasant personality.
• Ability to work on feet for an extended period of time.
• Ability to communicate effectively.
• Ability to read room numbers, dates and basic instructions.
• Good eyesight, to examine sheets and towels when stocking.
• Flexible scheduling availability
• Able to lift 50+ pounds and push 100+ pounds.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.