Job Summary

HMC ‘s Wellness Center Coordinator provides excellent customers and patients experience will visiting our Wellness Center.

Essential Duties & Responsibilities

The following duties are illustrative and not exhaustive

•Maintain safe and clean Wellness Center areas by complying with procedures, rules, and regulations

•Assist staff in the Wellness Center with other activities or duties as needed, such as serving snacks in the morning and noon, crafts, table games, special orientation or classes, etc.

•Follow all company, safety and security policies and procedures, report accidents, incidents, injuries, and unsafe work conditions to Office Manager

•Treat our patients/members in a courteous, friendly and caring manner

•Provide excellent customer/patient service

•Ensure that privacy and confidential materials and conversations are always protected

•Comforts patients; answers patients’ questions to the best of their ability

•Establish and maintains effective relations, exhibits tact and consideration, offers assistance and support to coworkers, works cooperatively in group situations and works actively to resolve conflicts in a timely manner

•Balances team and individual’s responsibilities, contributes to building a positive team spirit

•Contribute to team effort by accomplishing related results as needed

•Perform other duties as needed

•Understand urgent situations and report to Office Manager

This job description is not intended to be all-inclusive. Our associates may be required to perform other related duties as necessary to meet the ongoing needs of the organization.

Requirements

• Ability to be multitask and prioritize
• Previous experience with elderly care helpful
• Must have patience to deal and work with elderly and/or patients with disabilities
• Ability to handle multiple patient’s requests, concerns and complaints at the same time.
• Work well under stressful conditions and treat patients with respect and dignity
• Excellent interpersonal, communication and organizational skills
• Outstanding grooming standards
• Understanding of patients' rights and responsibilities
• HIPAA awareness
• Able to write, read and speak clearly
• Must be able to communicate in Spanish
• Ability to communicate in English preferred
• Able to lift up-to 10 pounds, bend, often move objects and assist patients to move
• Able to kneel, crouch or stoop if necessary
• Capable to demonstrate empathy
• Excellent interpersonal and communication skills
• Strong decision-making and organizational skills
• Must be able to work with limited supervision
• Capable of managing difficult or emotional customer situations by responding promptly to members needs and requests
• Must exhibit good active listening and comprehension skills
• Ability to stand most of the time, or walk as needed
• Ability to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear; and taste or smell

Supervisory Responsibilities

•None

Work Location

• In person

Physical Requirements/Working Environment

• Must be able to stand, sit, walk
• Must be able to work extended and flexible hours and weekends as needed

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

Humanitary Medical Center Inc reserves the right to modify, interpret, or apply this job description, as it desires. The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this

job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. This job description is not an employment contract, implied or otherwise.

Humanitary Medical Center Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.