Housekeeping Supervisor - Choice Hotels

Position Summary $21.00 an hour The role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment. Ensure all operational and safety procedures are properly followedInspects and approves employees work performanceSupervises all guest complaints as it relates to the operationDemonstrate leadership and provides training for all housekeeping and laundry employeesCommunicates effectively and works as a team playerMeets goals and expectations as it relates to the overall department and hotel operationEstablish schedules, work assignments and supervises payroll related itemsSupervises all Radisson training requirements for the departmentDevelops and trains staff on all Radisson Operation StandardsCan work a flexible schedule and multi-task with housekeeping related tasksParticipates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategiesPerforms all shift checklist responsibilities & reporting requirementsBe familiar with hotel, departments, hours of operation and services of the hotelAnswer basic Housekeeping related questionsAssist team with training, supplies and support to consistently provide quality guest rooms and public areasComply with federal, state and local lawsProperly maintains hotel keys and electronic cards (key control)Completes maintenance work orders and will follow up accordinglySupervises lost and found items in accordance with proceduresInspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklistsMaintains status reports for guest rooms and communicates effectivelyFollows all guest room procedures including protocols with 'do not disturb' roomsActively participates in housekeeping's 'deep clean' or 'preventive maintenance' and Covid protocolsParticipates in all departmental and hotel meetingsParticipates in required training programs and supervises all housekeeping and laundry employees ensuring department completionRuns all Housekeeping ReportsReports any damage or hazards in the hotelReports suspicious activity in hallways or in the hotelAnswers the housekeeping phone and handles or supervises guest requestsConsistently walks the hotel for inspection purposes and reports accordinglyManages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightenedParticipates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goalsInspects rooms and public space areas continuallyDetermines appropriate staffing levels for forecasted business and schedules employees accordinglyFollow up providing employees with customer service, technical and safety training on an ongoing basisTracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.Supervises the operation (and/or outsourced relationship) with the laundryMonitors assigned departments with compliance to safety standardsCoordinates room availability with the Front OfficeDevelops and implements strategies and practices which support employee engagementCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests Requirement/SkillsMinimum one year in a supervisory or management housekeeping position requiredHigh school diploma or GED requiredAble to collaborate effectively with other hotel employees and managers to ensure teamworkAbility to communicate effectivelyStrong organizational skills, critical thinking skills, problem solverAble to work a variable scheduleOperating Systems experience with OperaPhysical DemandsMay need to sit or stand for long periods of timeProper lifting techniques requiredExertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequentlyAbility to lift, carry, push, pull or otherwise move objectsAbility to use various equipment such as vacuum cleaners and buffersAbility to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.Ability to make repeating movements of the arms, hands, and wrists.Ability to express or exchange ideas verbally and perceive sound by ear.Other InformationThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.