Housekeeping Supervisor - Gethired

Scarlett Hotel Group Mission: 

To create an amazing experience for our guests and fellow team members.

Position Summary:

Our Housekeeping Team leaders are responsible training and holding the team members accountable for creating a crisp, clean and welcoming environment in our hotel.

Duties & Responsibilities:

The responsibility to our guests:

• Ensure the room attendants are certified within 30 days and the rooms are cleaned at a consistently high standard.  

• Ensure the houseman are certified within 30 days and the public space is cleaned at a consistently high standard.

• Ensure the laundry attendants are certified within 30 days and the linen & terry is cleaned and maintained at a consistently high standard.

• Use the 5 & 10 rule when greeting our guests throughout the hotel with eye contact, a smile and a clear voice.

The responsibility to the team:

• Live the mission by being a good will ambassador inside and outside of work

• Promote teamwork and an enjoyable work environment 

• Conduct preshift on a daily basis for the team members to include: 

• Basic of the day

• Inform the team of GSS, Occupancy, Rate, TripAdvisor rank, Incoming / departing groups, guest special requests, and any other pertinent information that can help impact the guest or team member’s experience. 

• Training topic of the day

• Recognition for specific team members: reading 

• Ensure that the team has clear communication from shift to shift with fellow team members to make sure the team is set up for success. 

• Guest service issues or requests

• Cleanliness  

• Maintenance 

• Special occasions

• Lead by example for each of the housekeeping team members. Ensure that you are following all of the training guidelines for each of the positions you lead.

• Ensure that room inspections are done in an efficient and through manner. Communicate successes & opportunities with the team member who cleaned the room.

• Maintain your linen inventory at least at a 2.5 PAR level. Ensure orders are placed in a timely manner

• Ensure that your guest supplies are kept up so that your team has the supplies they need to do their job while keeping within the budget guidelines set forth. 

• Complete onboarding for each team member by ensuring their training is complete within 30 calendar days of hire

• Room attendant

• Floor and Lobby attendant

• Laundry attendant

• Keep a clean and organized work space

• Complete schedules and fulfill requests as best that can be accommodated by Thursday afternoons at 3p.

• Attend work on time as scheduled and adhere to attendance policy.

The responsibility to the hotel and yourself:

• Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership

• Always practice energy conservation

• Report all lost and found inquiries to the Housekeeping Department

• Follow proper key control procedures.

• Utilize Service Recovery/Defect Tracking processes

• Use personal protective equipment when necessary (gloves, goggles, etc.)

• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. 

• Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

• Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift. 

• Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded room attendant cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.

• Must be able to lift, carry or otherwise move up to 15 lbs. regularly.        

• Be willing to assist the laundry department as needed

• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.

• Be able to work by yourself

• Adhere to the work rules set forth in the team member handbook. 

• Perform other duties as assigned.

Job Evaluations will be based on:

• Guest services impact & overall housekeeping scores

• Team unity, attitude & cooperation

• Quality of Work and delivering results 

• Communication

• Attendance & dependability     

• Judgment and problem solving skills

• Work planning & taking initiative

The hotel work environment:

• The hotel business operates 24 / 7 / 265. There is no guaranteed shift or schedules. There may be times that you will need to move to different shifts or different work areas to accommodate our guests. 

• This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.              

• I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. This is the bare minimum list responsibilities and is not meant to be an all-inclusive list. There will be other reasonable responsibilities that you will be assigned to do as requested by your department leader.