Housekeeping Supervisor - Lodgeworks

LodgeWorks is actively hiring for a Housekeeping Supervisor

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Housekeeping Supervisor supports the housekeeping and laundry departments and manages all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring the highest level of cleanliness and guest satisfaction.

They are responsible for supporting the training function of all new hired room attendants and provides on-going re-training of established room attendants. They are responsible for the general support of the Room Attendants by collecting linens, garbage, performing routine general cleaning projects, delivering items to guest rooms.

Your day-to-day

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
• Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations.
• Supervise the housekeeping staff, providing open communication, training, coaching, counseling and performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of house; ensure compliance with health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Train, schedule, coach and support associates, ensuring that they perform in accordance with hotel standards and consistent with LodgeWorks' core values.
• Inspect, monitor and maintain level of cleanliness in all assigned guest rooms; report all unsatisfactory conditions to the room attendant and take full responsibility to ensure that it is rectified in a timely manner.
• Support the hotel's leadership team in managing labor costs within budget standards and staffing guidelines.
• Manage supply inventory and monitor storage procedures and policies throughout the property; ensure safe chemical handling and proper chemical usage procedures.
• Develop work schedules and coordinate staff work assignments in conjunction with manager.
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Monitor and act on special requests as needed (e.g., VIPs, special need rooms).
• Conduct or monitor daily stand-up meetings with staff to assign daily assignments.
• Ensure consistency with departmental opening and closing procedures.
• Inspect all VIP rooms prior to arrival.
• Conduct regular tours of work areas, reviewing housekeeping productivity in completion of assignments; perform or assist with cleaning duties as necessary.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Follow facility safety and security guidelines; participate in property safety committee and serve as an emergency responder for the location.
• Assist in any other task and duties as requested by management.
• Maintains departmental key control.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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