Housekeeping Supervisor - Oxford Suites

Wage & Job info: 

The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).

The primary responsibility of the Housekeeping Supervisor is to supervise and oversee the daily activities of the housekeeping staff to ensure that the standards of cleanliness and sanitizing of the hotel are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.   

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. 

Housekeeping Supervision (40%):  Supervises and oversees the daily activity of the housekeeping staff.  Working with the Housekeeping Manager determine labor needs and adjust staffing levels; prepare assignment sheets for Housekeepers and determine duties for remaining staff.  Hold staff meetings to communicate information and update and listen to staff concerns or comments. Trains and evaluates staff in accordance to Oxford Collection of hotels standards.  

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations.  Report any maintenance repairs needed immediately to their supervisor or General Manager. 

Operations and Administration (40%):  Ensure standards of quality control and regularly scheduled cleaning programs (i.e., floor care, deep cleaning, changing shower curtains, etc.) are maintained; select and provide proper equipment and supplies for the operation of the department.   Check rooms with “Do Not Disturb” multiple times during the day appropriately placing the “we attempted to service your room” card if necessary. Inspect rooms for quality, perform hotel cleaning services as needed, ensure service standards are being applied by all team members and that supplies are properly stocked.  Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel recommending repairs, painting and furnishing upgrades as necessary. Prepare, review and complete daily, weekly and monthly reports (labor, occupancy, etc.) as requested by Management.  Record lost and found articles and secure them in the proper area. 

Guest Relations (10%):  Interact and acknowledge guests.  Identify issues and resolve problems.    Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests. 

Other (10%):  Communicate effectively with all hotel staff to ensure smooth delivery of services.  Coordinate with frond desk, maintenance staff, Housekeeping Manager and General Manager on things requiring attention.   

COMPETENCIES 

• Professional Appearance -  Presents a professional and polished look 

• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions 

• Detail Orientation – Is accurate and methodical when following processes and instructions 

• Team Orientation – Works cooperatively with others, assisting voluntarily 

• Customer Service – Understands and meets the needs of customers 

• Time Management – Does most important, guest-related work first 

• Stress Management – Exhibits self-awareness and self-control in pressure situations 

• Company Character – Supports company vision and values 

EDUCATION & EXPERIENCE 

• High School Diploma or GED preferred 

• Housekeeping / cleaning services experience preferred 

• 1+ years supervisory experience preferred 

• Hospitality / hotel work experience preferred 

JOB REQUIREMENTS 

• Proof of eligibility to work in the United States 

• Reliable transportation to and from work 

• Ability to work a flexible schedule including evening, weekends and holidays 

• Reliable and consistent attendance 

PHYSICAL REQUIREMENTS 

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently 

• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects 

• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis 

• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat) 

• Must be able to climb stairs both inside and outside in a variety of weather conditions 

The Oxford Collection of hotels is proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment? We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. 

All offers are contingent on preemployment screening.