Housekeeping Supervisor-Holiday Hills Resort - MasterCorp Inc.

The Timeshare Supervisor/Inspector is responsible for consistently meeting quality and timeliness standards in the supervision of cleaning personnel.  A Supervisor/Inspector must ensure the company mission statement and values are followed by all staff that report to them. The purpose of this position is to oversee cleaning personnel and make sure that units are being cleaned effectively and in the most efficient way. 

This role requires a valid Driver’s License to be eligible for hire.

• EXPERIENCE AND EDUCATION

  • High School Diploma or equivalent combination of education and work experience 

  OTHER QUALIFICATIONS

  • A passion for cleanliness. 
  • Demonstrated motivational skills. 
  • Strong work ethic. 
  • Ability to train others. 
  • Desire to help others. 
  • Work irregular hours 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and maintain a high standard of excellence within the staff. 
• Assign duties to housekeeping personnel. 
• May be asked to prep rooms for housekeepers during busy/peak periods
• May be assigned to clean rooms using MasterCorp’s 7-step process during busy/peak periods
• Assist in the training of staff, both existing and new recruits. 
• Report unit maintenance issues as per company procedure. 
• Examine carpets, drapes and furniture for stains, damage or wear and report as necessary. 
• Inspect and prepare cleaned units and report them as vacant and ready. 
• Inspect units and complete the required amount of report cards per week.    
• Replace kitchen inventory and supplies as needed.  
• Assist in maintaining storage closets clean and organized. 
• Report lost and found items to Executive Housekeeper. 
• Ensure a safe working environment at each site and office. 
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper. 
• Ensure a sense of urgency exists within housekeeping staff so that units are turned on time. 
• Personal timeliness. Be prompt with all assignments and appointments. 
• Utilize supplies and equipment efficiently and effectively. 
• Perform inventory on linens and supplies. 
• Assist in linen inventories as directed. 
• Responsible for time efficiency of direct reports.  
• Assist in solving guest complaints promptly. 
• Cultivate and develop strong, positive customer relations. 
• Willing and able to assist resort guests and owners. 
• Knowledgeable of the resort. 
• Other duties and tasks as assigned inconjunction with serviced contracted for with the client.