Housekeeping Supervisor - The Inn at Mattei's Tavern

A Central Coast legend reborn.  From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley.

POSITION SUMMARY

Our Supervisors are responsible for serving the needs of the business and our guests by ensuring the cleanliness of our guest rooms as assigned in a timely and thorough manner, ensuring the highest standards of cleanliness. 
 

DUTIES AND RESPONSIBILITIES

• Conduct physical inspection of assigned rooms according to departmental standards, ensuring the highest possible degree of cleanliness.

• Ensure departmental standards, procedures, training, and employee conduct is maintained through supervision and observation of room attendants, turndown attendants, housepersons, and public area attendants. 

• Report any maintenance issues promptly in accordance with departmental and hotel standards.

• Inspect all door and window locks to ensure they are in working order.  Alert management to any unsecured or unsafe situation for the safety of guests and employees.

• Report any unusual situations such as exceptionally dirty rooms, missing items or room status discrepancies (clean, dirty, vacant, occupied).

• Maintain and restock work supplies each day.

• Responsible for proper administration of key control for issued keys and keys left by guests in rooms.

• Adhere to lost and found procedure, ensuring the proper retrieval and placement of items found upon a guest’s departure.

• Maintain respect for guest confidentiality and personal items.

• Engage each guest with a smile and appropriate greeting, using the guest’s name whenever appropriate.  Graciously accommodate guest requests.

• Make suggestions for improvement in overall operations with an emphasis on increasing guest satisfaction, revenue and cost reduction.

• Demonstrate and uphold Auberge Resorts Core Standards at all times.

• Capture and record guest preferences into internal communication platform where appropriate

• Work in accordance with hotel and departmental safety standards.

• Use all hotel equipment safely and properly.

• Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program

• Perform other duties as directed, developed or assigned.

REQUIRED QUALIFICATIONS

• A genuine affinity for interacting with guests and team members alike 

• Ability to handle multiple tasks at the same time seamlessly including delivery of guest requests and room attendant requests

• Ability to work cohesively with other departments and individuals as part of a team

• Ability to maintain confidentiality of guest information and security of guest rooms

• Competency and learning within new computer based applications 

• Bilingual in English and Spanish

PREFERRED QUALIFICATIONS 

• Experience in a luxury Resort

This is an hourly position paying $24.72/hr.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.