Housekeeping Supervisor, PT (Riley Center Hotel) - Southwestern Baptist Theological Seminary

Position Title: Housekeeping Supervisor

Department: Riley Center

Date Prepared: August 2024

FLSA Status: Hourly

Part-time

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in a manner consistent with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message.

Job Summary

As the Housekeeping Supervisor at our small but dynamic hotel, you will play a critical role in ensuring our property remains spotless and welcoming for our guests. Your responsibilities will include creating staff schedules, assigning rooms for cleaning, and managing the inventory of supplies. You'll work closely with the housekeeping team to maintain the highest standards of cleanliness, contributing to the overall success of the hotel. This position is a part-time role serving a maximum of 28 hours/week. This position reports directly to the Assistant General Manager.

Essential Job Functions / Responsibilities

• Manage the daily housekeeping operations, ensuring high levels of cleanliness and organization across all guest rooms and public areas.
• Coordinate with the AGM to develop and maintain weekly staff schedules based on the occupancy of the hotel, ensuring adequate coverage while optimizing productivity and efficiency.
• Supervise the housekeeping team, providing guidance, training, and support to ensure consistent performance and adherence to hotel standards.
• Conduct regular performance evaluations, holding staff accountable for their duties, and addressing any performance issues promptly and professionally.
• Oversee and maintain accurate inventory levels of cleaning supplies, linens, and guest amenities, ensuring that stock is appropriately ordered and managed.
• Perform regular inspections of guest rooms and public areas to ensure that cleanliness meets the hotel’s high standards, addressing any deficiencies as needed.
• Identify opportunities for process improvements within the housekeeping department, implementing changes that enhance operational efficiency and guest satisfaction.

Skills / Requirements

• Must be skilled in Microsoft Office applications.
• Familiarity with Cloudbeds or the ability to learn and navigate the system for managing room assignments.
• ability to walk for extended periods of time and lift items weighing 25 pounds or more as required in the day-to-day operations of the housekeeping department
• Excellent written and verbal skills to effectively interact with staff, guests, and management.
• Proven ability to lead and motivate a diverse team, fostering a positive work environment and maintain high morale among employees.
• Keen eye for detail to ensure that cleanliness and organizational standards are consistently met throughout the hotel.
• Ability to quickly identify and resolve issues related to housekeeping operations, ensuring smooth and efficient service delivery.
• Coordinate with the Assistant General Manager weekly to communicate the needs of the hotel and to prepare for any VIP guests’ arrivals.

Qualifications / Education

• High School Diploma or GED
• 2-3 years’ experience in housekeeping
• Management experience preferred
• Bi-lingual in Spanish/English preferred
• Ability to provide proof of Work Authorization in the U.S. and proof of identity.
• Successful completion of background check is a requirement of all position, additional education verification, employment verification and credit check may be required.

Supervision

• Yes, they will supervise the housekeeping staff of 3-8 individuals.
• This position will report to the Assistant General Manager of The Riley Center.

Decision-Making Responsibilities

• Limited, under the direction of the AGM or the GM

Exposure to Confidential Information

• Yes, exposure to guests’ information in the PMS system.

Physical Requirements

• Walking and pushing carts for extended periods of time on a daily basis.
• Lifting items such as cleaning supplies, trash bags, and linens of 25 lbs or more at times.
• Frequent bending, stooping and reaching are required to inspect rooms, restock supplies, and assist with cleaning tasks as needed.
• Must have the ability to use hands and fingers to handle or feel objects, tools, or controls, particularly when operating, equipment and managing inventory.
• Must be able to climb stairs regularly to access different floors and perform inspections.
• Ability to push and pull housekeeping carts, vacuum cleaners, and other equipment used in daily operations.
• Must have the ability to visually inspect rooms and public areas to ensure they meet the hotel’s cleanliness standards.