Housekeeping Supervisor - Hilton Garden Inn San Antonio Downtown
San Antonio, TX 78205
About the Job
**Job Overview:**
The Housekeeping Supervisor is responsible for overseeing and coordinating the day-to-day housekeeping operations to ensure a clean, sanitary, and comfortable environment for guests or residents. This role involves supervising housekeeping staff, managing resources, and ensuring adherence to established standards and policies.
**Key Responsibilities:**
- **Staff Supervision:**
- Supervise and schedule housekeeping staff, including room attendants, cleaners, and laundry personnel.
- Provide guidance, training, and support to team members.
- Conduct performance evaluations and address any performance issues or concerns.
- **Cleaning and Maintenance:**
- Inspect rooms, public areas, and facilities to ensure they meet cleanliness standards.
- Oversee the cleaning and servicing of guest rooms, common areas, and other designated spaces.
- Coordinate maintenance and repair tasks with relevant departments.
- **Inventory Management:**
- Maintain inventory of cleaning supplies and linens.
- Place orders for supplies as needed while staying within budgetary guidelines.
- Ensure proper storage and handling of cleaning chemicals and equipment.
- **Quality Control:**
- Monitor and enforce adherence to housekeeping standards and procedures.
- Conduct regular quality checks to ensure rooms and public areas are well-maintained.
- Address guest complaints or concerns related to cleanliness promptly and professionally.
- **Safety and Compliance:**
- Promote a safe working environment by enforcing safety protocols and proper use of equipment.
- Ensure compliance with health and safety regulations.
- Report and address any safety hazards or incidents promptly.
- **Training and Development:**
- Provide ongoing training and development opportunities for housekeeping staff.
- Ensure that staff members are aware of and follow all company policies and procedures.
- **Budget Management:**
- Assist in budget preparation and monitor expenses within budgetary constraints.
- Identify cost-saving opportunities while maintaining service quality.
Qualifications:
- High school diploma or equivalent (Bachelor's degree in Hospitality Management or related field preferred).
- Proven experience in housekeeping or a related role, with at least 2-3 years of supervisory experience.
- Strong knowledge of housekeeping procedures, cleaning techniques, and equipment.
- Excellent organizational and communication skills.
- Attention to detail and a commitment to maintaining high cleanliness standards.
- Ability to handle and resolve guest concerns or complaints effectively.
- Familiarity with computer systems and software for scheduling and inventory management.