Housekeeping - Supervisor - La Cantera Resort & Spa

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

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Come be a part of something bigger!   Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

The Housekeeping Supervisor is responsible for Supervising, training and inspecting the performance of assigned Housekeeping staff ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.

The Housekeeping Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Hill Country Resort Culture as well as promoting La Cantera Hill Country Resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS: 

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate internal/external guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain positive internal/external guest relations at all times.
• Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of the status of hotel room count, group arrival, VIPs, special events, and knowledge of the job responsibilities of staff.
• Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.
• Document call-offs and replace them for any shift.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated keys, radios, and beepers to assigned staff. Maintain accurate records of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom, and storage area.
• Check all staff for proper work attire/grooming.
• Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies.
• Inspect public areas/bathrooms, restaurants, spas, pool areas, offices, and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
• Assist staff with job functions where needed to ensure optimum cleanliness and service standards for guests.
• Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.
• Accommodate internal/external guest requests for items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to the manager. Report disciplinary problems to the manager and participate in the counseling of employees.
• Document pertinent information in the department logbook.
• Properly clock out staff making any adjustments needed.
• Complete all paperwork and closing duties before leaving. Review the status of assignments and any follow-up action with the manager or on-coming supervisor.

• A high school diploma or equivalent is preferred. 

• Prior hospitality experience is preferred. 

• At least one year of prior housekeeping experience is preferred. 

• At least one year of customer service experience is preferred.