Housekeeping Supervisor - The Little Nell - The Little Nell

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Summary
The Housekeeping Supervisor maintain areas of responsibility by constant inspection, reporting and follow up in line with TLN standards

Job Posting Deadline
Applications for this position will be accepted until October 15, 2024

Essential Job Functions 
•  Check with the morning manager or supervisor for room status to follow up, and update front office with room status
•   Check all public areas for proper appearance
•   Run on occupancy report to do the turn down assignments
•   Report to shift on time
•   Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•   Direct and assist in assigning work to personal
•   Supervise and inspect so that housekeeping service consistently meets the Little Nell standards
•   Spot check all public areas and follow up as needed and make recommendations for the next shift
•   Make sure all door outlets are secure
•   Verify that all lost and found is logged daily
•   Monitor guest request to be perform on a timely basis
•   These areas are not limited to other combinations
•   Check the storage for all supplies once per week on Mondays
•   Ability to keep ongoing inventory of cleaning supplies in stock by notifying Supervisor
•   Maintain clean and organized storage areas
•   Ability to understand the safety aspects and be in compliance with OSHA on cleaning chemicals, mixing, and storing
•   Report all maintenance requests and mechanical deficiencies
•   Must be able to work any day from 3:30 pm – 11:00 pm or 12:00 am depending on occupancy levels (i.e. winter holidays)
•   Make manager aware of guest’s comments and complaints
•   Has friendly and polite attitude towards guests and co-workers
•   Must be detail oriented and like to clean
•   Must adhere to all hotel policies and procedures
•   Attend all schedules meetings and perform other tasks asked by management
•   Comply with all policies and procedures for the Housekeeping Department, The Little Nell, and Aspen One
•   Is familiar with Hotel fire and safety procedures
•   Assist in emergency and security procedures as directed by management
•   Complete tasks and projects delegated by management and assist other departments as business volumes and staff levels 

•   Previous experience preferred, especially with Janitorial equipment and chemicals
•   Must be able to read and write
•   Bilingual in Spanish/English preferred
•   Luxury hotel background experience preferred

Supervision Given and Received 
Given: Exercises direct supervision over Housekeeping Staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under direct supervision of Housekeeping Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•   Health, Dental and Vision Insurance Programs
•   Flexible Spending Account Programs
•   Life Insurance Programs
•   Paid Time Off Programs
•   Paid Leave Programs
•   401(k) Savings Plan
•   Employee Ski Pass and Dependent Ski Passes 
•   Other company perks
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks