Houseperson - OLYMPIA HOTEL

Housekeeping Houseperson
Do you love cleaning? Interested in working in the hospitality industry in a position that provides benefits? We have openings! Currently at Olympia Hotel at Capitol Lake (previously known as Hotel RL) we are looking for housepersons! Signing bonus of $500! ($250 at 30 days and $250 at 90 days).

Job Summary:

The Houseperson will provide guests with an effortless and memorable experience that lets them know they are valued and cared for. This role will be responsible for cleaning and maintaining the hotel, primarily the guest rooms as assigned, as well as other areas of the hotel including public spaces, back of the house areas and outside spaces of the hotel.

Job Duties:

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance in compliance with standards as required by scheduling, which will vary according to the needs of the hotel
• Clean assigned guestrooms in accordance with company standards (changing bed linen, cleaning bathrooms, vacuuming, dusting, etc.)
• Replenish amenities and supplies in assigned guestrooms
• Stock and maintain Housekeeping cart
• Report maintenance issues to Supervisor immediately

• Ensure special requests are noted and fulfilled
• Answer questions about the hotel, the hotel-brand standards such as art, travel and related topics as well as the unique characteristics of the hotel
• Answer questions about local area attractions and things to do

• Communicate with all departments regarding in house VIPs and any special requests/needs
• Provide information regarding property events, outlets, amenities and directions and ascertain which services could enhance the guests’ stay
• As required, deliver guest newspapers, messages, packages, amenities, or other items requested by guests or team members
• Store and retrieve luggage or packages for guests from the appropriate storage areas, as needed
• Maintain presence during peak traffic periods
• Interact with hotel associates in a professional manner, assisting other departments with necessary information
• Manage and resolve all guest complaints and compliments in a professional and courteous manner
• Listen and respond to guest inquiries using a positive, clear speaking voice
• Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel

Job Requirements:

• Must be able to work in fast paced environment
• Previous housekeeping or transferrable skills required
• Ability to stoop, bend, kneel, twist, lift, crouch, reach, push, pull throughout shift.
• Ability to stand throughout assigned shift.