Housing Counselor - Erie Neighborhood House

• Responsible for day-to-day client scheduling and delivery of home ownership counseling and education in credit counseling, financial capacity building, pre-purchase, delinquency, and foreclosure prevention counseling.
• Recruit program participants and assist with community resources and scheduling appointments 
• Assist with and facilitate on-site and off-site housing fairs and events. 
• Provides clients with information on all aspects of homeownership from pre-purchasing requirements to foreclosure prevention and rental, with a heavy focus on financial coaching. 
• Perform on-going case management to provide service and problem-solving assistance 
• Available to clients throughout the entire counseling process to address any problems and/or answer any questions. 
• Maintains client files and program records according to all contractual and grant requirements. Create and ensure completion of a client’s file per organizational and HUD guidelines. 
• Create an Action Plan that supports and builds client’s financial capacity and improves their housing status. 
• Manage data integrity and governance in the Counselor MPACT PRO, Salesforce, and other required database systems. 
• Build relationships with lenders, realtors, and other professionals to develop referral sources. 
• Attends and participates in educational housing programs; maintains essential job skills and core competencies. 
• Must be willing to attend 30 hours of continuing education towards recertification every 3 years. 
• Must be willing to conduct workshops, seminars, and one-on-one coaching activities.  Participate and facilitate group education workshops in accordance with U.S. HUD standards. (some evenings and Saturdays). 
• Process and prepares timely reports on clients for periodic outcome reviews and program audits for ENH staff and funders as required. 
• Attend and participate in required staff meetings. 
• Performs other duties/special projects as assigned. 
• occasional travels for outreach activities, training, and program registration events  

• A bachelor’s degree from an accredited college or university and/or a minimum of 2 to 4 years of equivalent experience and training in a related field. Certifications in foreclosure prevention, homeownership counseling, financial capability and rental housing counseling are a plus. 
• Written and oral fluency in English and Spanish required;  
• HUD Housing Counseling Certification- Certifications in the areas of Pre-Purchase Counseling and Homeownership Education is a PLUS. 
• Proficiency in Microsoft Word, PowerPoint, Excel and database software applications. Exceptional attention to detail and data verification. 
• Ability to work in a dynamic and fast-paced environment and execution of work with a sense of urgency. 
• Accountability for work and have a high level of professional and personal integrity. Trustworthiness with knowledge of confidential client and funding information. 
• Excellent oral and written communication skills. 
• Demonstrate ability to collaborate and communicate effectively in a team setting 
• Ability and opportunity to work flexible hours 
• Access to transportation and ability to work Saturdays required 
• Demonstrated commitment to social justice and sensitivity to challenges of the immigrant community
•  The position requires acquiring HUD certification within 6 months after the hiring date.  

• Compensation range:  $48,000 - $50,000  based on experience. The compensation range will go up to $50,000 after acquiring HUD certification 
• Work / life integration 
  • Generous paid time off        

• 12 accrued sick days per year 
• 3 personal days 
• Paid birthday off 
• 8 paid holidays, including Juneteenth 
• In addition to above paid holidays, paid week off between Christmas Eve and New Year’s Day 
• Vacation 
  • Year 1 = 8 days 
  • Year 2 = 13 days 
  • Year 3 + = 20 days 
• Access to alternative and flexible work schedules and personal leave, where possible 
• Two-weeks fully paid Parental Leave, for eligible employees  
• Time off for school conferences and activities as well as bereavement leave 
• Professional Development 
  • Employer-sponsored learning and development programs 
  • Paid day off annually for personal professional development  
  • Tuition Assistance & Debt Relief Program, as budget allows 
  • DEI Council-sponsored education and engagement series  
• Wellness support 
  • Employee Assistance Program 
  • Yoga, Zumba and Book  Club, when onsite 

Since 1870, Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit with programming and resources for children & youth, mental health & community wellness, adult education & training, legal services, and more.