Housing Opportunities Program Manager - Erie Neighborhood House

• Support individuals through case management to assist with permanent and stable housing qualifications. Case management includes
• Support with one-on-one and group education, as needed by the team.
• Follow the approved HUD work plan to counsel clients in pre-purchase home buying, post-purchase and mortgage delinquency default, rental counseling, foreclosure prevention activities that include maintaining and preserving good credit, financial planning and asset building, creating budgets, establishing credit and how to save for down payment.
• Enter all clients, activities, action plans and group education workshops in client management software.
• Maintain electronic and paper files client files and group education workshops in accordance with HUD guidelines
• Follow-up efforts to outcomes for each family and track all data in mPact Pro and Salesforce.
• Manage the completion of HUD 9902 quarterly report, yearly HUD Audit, and all other requirements of HUD housing counseling program
• Manage the completion of the quarterly Quality control of the HUD program and correct all deficiencies
• Maintain records of all activities and outreach to affirmatively further fair housing including outcomes and impediments.
• Manage the education program for all future renters, homeowners, current homeowners and the community.
• Engage in off-site programs that promote and enhance homeownership opportunities in the community

• Attend community and neighborhood meetings that focus around building community, financial literacy, fair housing, rental housing, and homeownership.
• Actively recruit, train, support and empower unengaged residents and community representatives to enthusiastically participate and for thriving neighborhoods and residents.
• Assist in community needs assessments and outcome measurements research & evaluation tactics; assist in generating and presenting qualitative/quantitative reports utilizing provided data and statistics.
• Develop and coordinate strategies and programs designed to build and strengthen resident involvement and improve the quality of life in the neighborhoods we are serving.
• Develop relationship-driven community partnerships that strengthen and grow homeownership, home repair, and information/referral services.
• Promote activities and services and creates sustainability through various forms of media.

• Organize programs and activities in accordance with the mission and goals of the organization
• Ensure department goals and budgets are met
• Produce accurate and timely reporting of program
• Manage Housing Counselors to ensure goals are met
• Manage the relationship with current renters and homeowners to increase connection, engagement and satisfaction

• A bachelor’s degree from an accredited college or university and/or a minimum of 3 to 5 years of demonstrated and significant experience in working with immigrant communities and understanding public benefit services and their interaction with the immigration system;
• Certifications in foreclosure prevention, homeownership counseling, financial capability, and rental housing counseling are a plus.
• Written and oral fluency in English/Spanish required:
• Excellent organizational skills and attention to detail.
• Ability to prioritize and juggle multiple projects simultaneously and independently, often under pressure and in a fast-paced environment:
• Ability to maintain confidentiality.
• Ability to stay organized, manage a high-volume workload, and work under strict deadlines;
• Sensitivity to the needs and legal issues affecting people of diverse backgrounds;
• Excellent professional judgment and interpersonal skills;
• Proficiency in Microsoft Office Suite and case management software preferred;
• Demonstrated commitment to social justice and sensitivity to challenges of the immigrant community.
• The availability to work a flexible schedule that will include evening and weekend hours required:
• Reliable transportation is required in order to travel between work sites, partner agencies, workshops, and outreach events.
• The position requires acquiring HUD certification within 6 months after the hiring date.

• Compensation Range: $54,000 - $56,000 based on experience. The compensation range will go up to $56,000 if you have a HUD certification
• Work / life integration 
  • Generous paid time off  

• • • 12 accrued sick days per year 
    • 3 personal days 
    • Paid birthday off 
    • 8 paid holidays, including Juneteenth 
    • In addition to above paid holidays, paid week off between Christmas Eve and New Year’s Day 
    • Vacation 
      • Year 1 = 8 days 
      • Year 2 = 13 days 
      • Year 3 + = 20 days 
  • Access to alternative and flexible work schedules and personal leave, where possible 
  • Two-weeks fully paid Parental Leave, for eligible employees  
  • Time off for school conferences and activities as well as bereavement leave 
• Professional Development 
  • Employer-sponsored learning and development programs 
  • Paid day off annually for personal professional development  
  • Tuition Assistance & Debt Relief Program, as budget allows 
  • DEI Council-sponsored education and engagement series   
• Wellness support 
  • Employee Assistance Program 
  • Yoga, Zumba and Book Club, when onsite 

Since 1870, Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit with programming and resources for children & youth, mental health & community wellness, adult education & training, legal services, and more.