Housing Program Assistant II - County of Riverside
Indio, CA 92201
About the Job
The County of Riverside's Housing and Workforce Solutions (HWS), Housing Authority Division is in search of a Housing Program Assistant II to join our team at the Indio office. This role involves occasional driving throughout Riverside County, from Calimesa to Blythe.
As a Housing Program Assistant II, you'll have a dynamic role split between office and field work. In the office, you'll handle clerical duties like answering calls, providing customer service for housing inquiries, managing housing eligibility questionnaire packets, supporting internal staff, managing service requests, scheduling vehicle maintenance, and data entry. In the field, your primary responsibility will be conducting move-in inspections to ensure residences meet minimum housing standards.
We're looking for candidates with property inspection experience, experience with non-profit developers conducting inspections, knowledge of maintenance/construction, clerical skills, basic computer proficiency, property management experience, or experience in a government agency.
Bilingual in Spanish is preferred but not required.
Meet the Team!
The Housing and Workforce Solutions Department (HWS) is comprised of 6 Divisions: Community Action Agency, Continuum of Care, Riverside County Housing Authority, Grants & Community Development, Workforce Development, and HWS Administration. The mission of HWS is to enhance the economic position of the county and its residents, improve the quality of life, encourage business growth, build a positive business climate, develop a trained workforce, improve existing communities, offer a variety of housing opportunities, and maintain the environment.
The Housing Authority of the County of Riverside is responsible for administering the county's federally funded Housing Choice Voucher Program (Section 8), which includes both tenant-based vouchers and project-based vouchers, Moderate Rehabilitation Program, and Veteran Affairs Supportive Housing Program, and is also the housing successor to the former Redevelopment Agencies for the County of Riverside and City of Coachella. The purpose of these programs is to combat homelessness, provide decent and safe housing, expand the supply of affordable housing, increase homeownership opportunities for low-moderate income households and to oversee the wind down of the Former Redevelopment Agencies for the County of Riverside and City of Coachella.
EXAMPLES OF ESSENTIAL DUTIES
• Provide a variety of clerical support including typing, filing, record keeping, public reception, data entry, schedule appointments and gather information.
• Answer all incoming telephone calls and assist the public; provide general information on Housing Authority policies and procedures; screen, direct or take telephone messages for Housing Authority staff.
• Prepare and maintain a variety of written and statistical information including letters, memos, and reports; maintain filing and record keeping systems; organize and maintain filing systems; maintain records related to specific area of assignment; maintain inventory control systems, perform data entry and prepare necessary reports.
• Assist and refer visitors to the appropriate program or staff; explain Housing Authority policies and procedures to clients and the public; mail information to interested people regarding the public housing program.
• Register, validate and screen Section 8 applicants; verify revisions to Section 8 applications; document revisions to printout releases; mail ineligible letters and registrations; maintain log on mailed and returned correspondence.
• Handle shipping and receiving duties; process necessary paperwork and maintain accurate records and files, both as hard copy and electronic copy.
• Conduct annual, repair and special inspections for assisted units for the Housing Choice Voucher Program and related assisted housing programs; ensure assisted units comply with HUD requirements for decent, safe, and sanitary housing conditions; conduct follow-up inspections of completed work and repairs.
• Perform related duties and responsibilities as required.
MINIMUM QUALIFICATIONS
Education: Possession of a high school diploma or equivalent (e.g., GED).
Experience: Minimum of two years full-time clerical experience including varied public contact.
Knowledge of: Housing Authority programs, policies and procedures; English language usage, spelling, grammar, and punctuation; modern office methods, procedures, and computer equipment including word processing equipment; filing and record keeping systems; telephone and office etiquette including techniques used in public contact; basic mathematical principles; pertinent federal, state, and local laws, codes, and regulations.
Ability to: Understand the organization and operations of the Housing Authority and of outside agencies as necessary to assume assigned responsibilities; apply Housing Authority policies, procedures, and rules; operate standard office machines including word processor; respond to requests and inquiries from the general public; type 40 WPM; understand and carry out oral and written directions; communicate clearly, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work including Housing Authority staff and the general public.
SUPPLEMENTAL INFORMATION
Other Requirements
License/Certificate: Possession of a valid California Driver's License isrequired.
Possession of a valid California Driver's License is necessary at the time of hire and must be maintained throughout employment. County vehicles may be available but are not guaranteed. Employees may be required to use their own vehicles for field travel and are required to provide vehicle insurance information for their personal vehicle.
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here .
What's Next?
Open to All Applicants
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Housing and Workforce Solutions Department may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .
Application Period BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the close date of the recruitment. No late applications will be permitted.
Include relevant work experience details on resume and/or application.
Proof of Education
All applicants are required to provide a copy of their degree or transcripts as verification of the education listed on their resume/application. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.
For questions regarding this recruitment Contact Vanessa Diaz-Beaird at VDBEAIRD@rivco.org with any questions regarding this recruitment.
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.