HR Analyst, Leave of Absence - The Sherwin-Williams Company

This position is part of the Leave of Absence Center of Excellence (LOA COE) and reports to the HR Manager, LOA COE Data & Analytics. The individual is primarily responsible for providing support within the LOA scope for United States employees, managers, HR Business Partners (HRBPs), Employee Relations (ER) Teams and the third-party vendor. Specifically, the incumbent will help drive efficiency and accuracy within all of the end-to-end leave processes, including, but not limited to reporting on key metrics and auditing LOA data flow from the vendor into our timekeeping, payroll and HRIT systems.
CORE RESPONSIBILITIES AND TASKS:
(1) STREAMLINE & STANDARDIZE ADMINISTRATIVE OPERATIONS:
Build and maintain LOA COE weekly, monthly, quarterly and annual dashboards by compiling data and reporting trends and issues to leadership appropriately
Thoroughly review and understand existing end-to-end leave processes and provide recommendations for standardization and improvements utilizing technology and automation to minimize manual work and reduce processing times
Support system implementations and upgrades to streamline administrative tasks
Ensure Service Level Agreements (SLAs) created by leadership, are being met or exceeded
Ensure Standard Operating Procedures (SOPs) are created, centralized, reviewed and updated on a consistent basis
(2) BUILD & CULTIVATE FUNCTIONAL PARTNERSHIPS:
Provide influential consultation services to HRBPs, ER teams and vendors on a variety of data-related topics within the LOA and Accommodation Services scope
Engage and collaborate with internal partner teams (Benefits, Worker's Compensation (WC), Legal, Payroll, etc.) resulting in effective and consistent processes and reporting
Engage in regular meetings with WC and LOA COE teams to develop a dashboard to review trends in data
(3) SEEK OUT CONTINUOUS IMPROVEMENT OPPORTUNITIES:
Analyze leave, accommodation and payroll data to identify, suggest and implement opportunities for process improvements and efficiency gains, not only within the LOA and Accommodation Services activities, but also to improve the accuracy of the vendor's data and information flow
Collect and compile data and metrics from a variety of sources including payroll, timekeeping, vendor reports and prepare dashboards and reporting to present to leadership
(4) PROVIDE EXCEPTIONAL CUSTOMER SERVICE:
Create a work environment where customer service and efficiency are key focus areas
Provide guidance and empathetic support to employees, managers and HRBPs navigating leave and accommodation challenges while also assessing risk, resolving issues and escalating complex cases to leadership as appropriate
Vet out suggestions from customers with the team and vendor partners
Implement best practices to enhance the employee experience through their leave and / or accommodation requests
(5) FOSTER INTERNAL CROSS-TRAINING & USER EDUCATION:
Facilitate team training to current staff on existing and new tools and processes to help team utilize effectively
Participate in ongoing LOA COE team meetings and team development opportunities to review escalated topics and share best practices
Educate various audiences (HRBPs, employees, managers, timekeepers, etc.) on key metrics and opportunities to reduce absenteeism or increase the return-to-work (RTW) timeframe
"Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships."
FORMAL EDUCATION:
Required:
Bachelor's Degree
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