HR Assistant / Customer Service at Creative Financial Staffing

Position: HR Assistant / Customer Service

Location: Grand Rapids, MI

Schedule: Full time hours M-F from 8-5.


One of our top clients is seeking an HR Assistant / Service Center Rep to join their team!

The HR Service Center Rep provides excellent customer service to all employees by determining requirements, resolving problems, fulfilling requests, maintaining databases, and ensuring thorough, accurate and timely responses to inquiries. Supports managers and HR Business Partners by performing a wide variety of duties requiring independent review, summation, and analysis of information.

HR Service Center Representative Primary Duties

• Provides first point of contact and excellent customer service for customers including employees, managers, HR Business Partners, former employees and others. Supports interactions via telephone, email, in-person and other technology.
• Maintains global employee records in HR system ensuring information is thorough, accurate and in compliance with federal and state laws.
• Enter employee data (personal data, job information, compensation, pay rate changes, etc.) into the HR system. Ensures the information is accurate and adheres to corporate standards.
• Handles diverse and confidential information requiring extreme accuracy, independent judgement, and discretion.
• Answers inquiries and provides information to employees and/or other authorized persons regarding employee records and/or company policy in accordance with established procedures.
• Manage the Human Resource electronic employee file system and process, including preparing records for scanning, scanning, and working as a liaison.
• Run various audits to ensure the integrity of the data as the data is integrated with payroll, benefits and various vendors.
• Performing duties consistent with the Company’s AAP/EEO goals and policies.
• Performing other duties as required/assigned by manager.

HR Service Center Representative Desired skillsets -

• 2+ years of HR experience or equivalent skills/education.
• Excellent customer service, verbal, and written communication skills.
• Ability to multi-task and prioritize work.
• Proficient use of a computer, Outlook, Excel and Word.
• Good organizational, time management and problem-solving skills.
• Ability to establish and maintain good working relationships with employees at all levels in the organization.