HR Chat Bot and ServiceNow Analyst - SSP
Princeton, NJ
About the Job
Job Description:
Requirements:
- Work with Vendor resources to review the design and architecture for HR Chat Bot
- Review Test scenarios provided by Vendor and update test scenarios.
- Lead the workshop/calls to review chat bot design concepts
- Develop Chat bot conversation flows for each use case in scope and review it with Otsuka team
- Provide Mock Bot Demo to Customer for each use case and recommend changes to Otsuka
- Develop alternative conversational design
- Provide NLP training to the Mock Bot
- Review Configuration related to Bot
- Perform End to end testing and UAT for Bot and log the defects.
- Dwork with Vendor in developing DRAFT Deployment plan/Checklist
- Provide training to end users and support Bot in production.
- Manage and report daily on issues identified during Hyper care.
- Should have expertise in ServiceNow HR Software development lifecycles and provide overall design oversight for the solution in terms of application, integration, data dependencies, and business rule logic.
- Responsible to review business requirements and/or user stories (Agile) and partners with technical resources to translate business requirements into technical specifications and configurations.
- Provide direction to Otsuka and Vendor partner during Service Now HR implementation.
Requirements:
- 1+ years of experience with developing or supporting HR Chat Bot
- 3 years of ServiceNow HR experience
- Experience with Workday or any other HR system is a plus
Source : SSP