HR Manager - Roadrunner Food Bank of New Mexico

Under the supervision of the Chief of Staff, this position is primarily responsible for supporting a positive, employee-oriented culture and performs day-to-day HR activities by providing a broad range of support services to ensure efficient end-to-end implementation of HR policies and procedures in advancing the organizations mission.

Primary Responsibilities:

Employee Relations

• Effectively communicate and de-escalate employee relations issues
• Routinely communicate and collaborate with other members of the HR department and Executive Staff by recommending new approaches, policies, and procedures to ensure continual improvement
• Conduct investigations and respond to inquires
• Act as a front-line resource to educate employees regarding correct interpretation of policies and procedures
• Monitor performance review process tracking and filing
• Support tasks associated with the employee feedback survey, and also ad hoc surveys
• Support internal Culture of Possibility initiatives to promote employee engagement and leadership development
• Monitor our internal employee SharePoint site, ERNIE, and ensures all information is accurate and up-to-date
• Timely responses to all employee inquiries and communications
• Responsible for maintaining excellent customer service relations with all external RRFB partners and donors, as well as all internal RRFB personnel
• Proactively find ways to ensure that RRFB employees have the resources and support they need to perform their job duties and be engaged RRFB team members
• Help create and participate in employee engagement and recognition activities with the REACH Team and the Chief of Staff
• Coordinate human resources-related events and provide support for all company related staff events
• Display passion and optimism for the work, provide vision and inspiration to all RRFB team members and exemplify RRFB core values

Recruitment, Onboarding & Offboarding

• Assist in the review and update of role descriptions for openings, and creates job postings
• Assist in research and preparation of compensation analysis for Executive Team for review to ensure equity among team members and future budget demands
• Responsible for all recruiting activities such as posting open positions internally and to job boards, responding to applicant inquiries, routing applications and resumes to hiring managers, and ensuring complete electronic tracking of all applicants for every opening
• Pro-actively review job candidate responses and suggest new ways to reach qualified applicants through various methods
• Perform pre-boarding activities for chosen candidates
• Conduct orientation meetings and complete the orientation process including policy review, form completion, HR system entry and records retention
• Initiate off-boarding process for HR, the manager and the exiting employee and conduct exit interviews, tracking trends
• Assist with the review and revision of existing orientation policies and procedures, providing input on improvements and facilitation
• Ensure that every employees onboarding and offboarding process is streamlined and successful, providing a positive experience
• Assist in the review, assessment and application of employee retention plans
• Provide support such as catering coordination, attendance tracking, set-up and offsite errands for HR Department events and activities including all staff/management team events, orientations and various trainings and meetings

Benefits

• Manage employee benefits processes, including new hire enrollment, eligibility verification, qualifying events, etc.
• Works with benefits broker and Chief of Staff for smooth and successful open enrollment periods
• Responsible for review and reconciliation of all benefits invoices; perform full three-way reconciliation between employee benefit application, HR system data, and vendor invoice at regular intervals
• Answer employee benefits-related questions
• Support 403b administration, communication, and annual audit process
• Work with benefits vendors/administrators and Finance department to ensure compliance and alignment in all areas

Data Management & Metrics

• Responsible for accurately and timely processing a variety of human resources and payroll actions such as promotions, separations, wage changes or increase and changes to benefits elections
• Review and maintain the data integrity of the HR system and benefits systems
• Produce routine metrics at agreed intervals
• Create new or ad hoc data, reports and/or metrics

Human Resources Administration

• Works with the Chief of Staff and Executive Team to develop and maintain (periodically review) all personnel policies, ensuring legal compliance with all federal, state, and local regulations
• Manage HR payroll system and functions, ensuring timely completion of HR payroll tasks.
• Manage and maintain highly sensitive and confidential information and perform department record keeping and file maintenance
• Respond to employment verification requests
• Review all incoming HR mail for proper action in a timely manner
• Respond to state unemployment insurance requests for information
• Ensure all approved role descriptions are formatted and made available on intranet
• Serve on HR or organization committees as required
• Follow all safety and security guidelines; see something, say something
• Attend staff meetings and other meetings when required; support other RRFB staff and programs as an active and participating team member
• Directly supervise a Human Resources Administrative Assistant to assist with HR administrative functions and, at times, volunteer team members as needed
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree or equivalent work experience with a minimum of three to five years professional human resources work experience
• Proficient with technology including MS Office applications and the ability and willingness to master new software applications
• Consistency, fairness, strict confidentiality, and professionalism are required
• Strong consultative, coaching and collaboration skills
• Comfortable managing conflict, conducting workplace investigations, and following through on employment decisions with fairness and diplomacy
• A self-starter with excellent organizational, analytical, project management, and follow-through skills, and the ability to multi-task with minimal supervision
• An independent thinker with a continuous improvement mind-set who is interested in problem-solving but not afraid to ask questions
• Ability to handle exceptional situations and shifting priorities with tact and professionalism
• Ability and desire to work collaboratively with team members across the organization to accomplish objectives
• Outstanding communication and interpersonal skills, including presentation and relationship building
• Ability to create reports, business correspondence and procedure manuals
• Supports a positive, employee-oriented culture
• Demonstrates a commitment to the principles of IDEA (Inclusion, Diversity, Equity, and Access)
• Must be able to travel to various locations throughout the state occasionally

Preferred Qualifications:

• Human Resources experience in a non-profit environment
• Experienced knowledge of employment law and the rules, regulations, procedures, and practices of human resources
• Knowledge of payroll administration requirements
• Understanding of New Mexico labor and employment law
• PHR/SPHR or SHRM CP/SCP Certification
• Bi-lingual in Spanish a plus