HR Manager TN - Bristol/Johnson City - Advanced Call Center Technologies, LLC.

Wednesday, September 11, 2024

Advanced Call Center Technologies

Job Description

                                                Human Resources Manager                                            Revised 2018

Reports To: VP HUMAN RESOURCES                                        

Department: Human Resources

FLSA Status: Exempt                                                           

Summary:

Under general direction, plans, organizes, and manages assigned functional areas of the comprehensive Human Resources program including electronic onboarding, benefits, training and development, and employee relations. Serves as the liason with Operational Management and employees in all matters to ensure compliance with Company policies, State, and Federal laws.

Essential Duties and Responsibilities:

Directs, oversees and coordinates the Human Resource Department ensuring compliance with all policies, procedures, and regulations. Provides counsel in relation to Company policy, procedures, and personnel matters.

Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.

Maintain records of benefit plans personnel transactions such as hires, promotions, transfers, performance reviews, and terminations. Monitor and administer the paid time off  plans, leave of absence, and sick programs. Conducts investigations for all employment matters to include Workman Compensation.

Conducts  management training in interviewing, hiring, terminations, promotions, performance review, sexual harassment, and employee relations.  Plans and conducts new employee orientation to foster positive attitude toward company goals.

Administer performance review program to ensure effectiveness, compliance, and equity within the organization.

Prepares employee separation notices and related documentation, and conducts exit interviews.  Analyzes attrition data to develop strategic plans to reduce turnover and absenteeism.Represent organization at personnel-related hearings and investigations. Administers and maintains the unemployment  responses in compliance with State law.

Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on diversity; Promotes a harassment-free environment.

Other duties may be assigned.

Supervisory Responsibilities:

Directly supervises employees in the Human Resources Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competency:  To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional employee situations; Responds promptly to employee needs; Responds to requests for service and assistance; Meets commitments and deliverables.

Interpersonal and Oral Communnication Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills; Participates in meetings.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well;

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Approaches others in a professional manner; Reacts well under pressure; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions; Asks for and offers help when needed.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university (Human Resources concentration preferred); or more than five years related Human Resources experience and/or training, with emphasis on employee relations; or equivalent combination of education and experience.

Computer Skills:

To perform this job successfully, an individual should have knowledge of HRIS platforms. Strong Excel, Power point, and Word skills