HR Shared Service Associate - Domino's Corporate

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

• Location: World Resource Center in Ann Arbor, MI 
• Shift: Standard 40 hour work week (8-4)  
• Compensation: 60K with a 5% bonus 

The HR Shared Services department is the internal service provider for benefits, payroll, and all other HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters for Team Members at any level. The Associate HR-Ops Specialist ensures integrity of data in and out of HRIS system of record (PeopleSoft), including, but not limited to: pay adjustments, job data entries, data audits and governance, while also supporting cross function projects and consistently looking towards process improvement.

This is a great opportunity for someone interested in furthering their career in Human Resources.

RESPONSIBILITIES AND DUTIES                                               

(75%) Provide Market Support and Case Resolution

• Runs weekly/monthly audits to mitigate data gaps and identify trends, as necessary.
• Resolve tickets created from the Team Member Service Center (TMSC) or through e-mail requests; Track and document work in Service Now ticketing system
• Investigate resolution to open inquiries using direct communication with necessary parties (e.g. HRBP, Payroll, Benefits, Compensation) or other internal or external resources to determine root causes
• Respond and resolve help desk inquiries. Track and report on overall quantity and type of help desk requests and resolutions. Identify and report findings of end-user needs/issues. Initiate efforts and procedures to maintain data integrity, troubleshoot and recommend solutions.
• Maintain Team Member personnel files by electronically file papers and documents accordingly
• Actively participate and make contributions in team meetings and one-on-one meetings.
• Perform other duties as assigned

(10%) Facilitate Completion of HR Projects

• Support and facilitate Mid-Year and Year End Processes, including, but not limited to: PTO accruals and carryover, PTO EOY payouts, HRIS EOY data clean up.
• Develop and deliver user training on HR processes and systems
• Provide support to projects within and outside of HR-Operations team
• Other projects as necessary

(15%) Continuous Process Improvement

• Maintain and revise existing internal processes and procedures to reduce steps and cost per transaction
• Train and educate other associates on revised processes and procedures
• Perform employee record data audits to maintain data integrity and identify root-causes of discrepancies
• Support implementation and test specifications for new HRIS functionality
• Partner with internal customers and other HR departments to improve responsiveness and accuracy

• Collaborate with TMSC regarding new processes or procedures

• Bachelor’s degree required, with concentration in Human Resources strongly preferred
• 1-2 years’ experience with human resources (can include internships)
• Experience with Microsoft Office products including Word, Excel, and Outlook
• Experience with HR Management Systems, Ticket Management Applications, and Applicant Tracking Systems preferred
• Exceptional written, oral and phone communication skills required
• Excellent customer service skills    
• Attention to detail, and investigative mindset
• Ability to prioritize and multi-task 

Benefits:

• Paid Holidays and Vacation   
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employees and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions   
• 15% off the purchase price of stock   
• Company bonus  

All your information will be kept confidential according to EEO guidelines