HR Shared Services Representative - Zebra Technologies

Remote Work: Hybrid



Overview:


At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.





Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.





You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.





Let’s create tomorrow together.





The HRSC Representative is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the HR Service Center.


Responsibilities:



+ Serves as a first point-of-contact for current and former employees’ questions on HR policies and/or processes


+ Maintains working knowledge of HR processes to answer customers’ questions


+ Receives inbound inquiries from employees through the HR Service Center case management system.


+ Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems


+ Alerts Senior HR Service Members when there is confusion or absence of information to answer particular questions


+ Works closely with the payroll department and subject matter experts in HR to resolve employee problems


+ Follows through to ensure that each case is fully resolved


+ Utilizes the different HR systems such as ServiceNow, ADP, Oracle Cloud, Degreed to answer employee questions


+ Documents all inquiries in real-time within the HR Service Center’s case management software application


+ Pro-actively identify opportunities for processes, policies and procedures improvements and engage with Senior HR Service Members to drive the appropriate changes


+ Maintains employee records, acting as a 'system administrator' for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits, and running regular and ad hoc reports in line with business requirements


+ Administers key HR processes, including starter and leaver processes and contractual amendments e.g., remuneration changes and prepare required documentation.


+ Assists HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process


+ Provides rewards administration support for some company benefits programs.


+ Accurate and timely employee payroll data preparation for the required pay frequency (i.e., weekly, bi-weekly, monthly)


+ Provides internal / external audit support, e.g. collection and preparation of supporting documents


+ Drive consistent content management across the HR Function on the various internal HR tools (e.g. zConnect, SharePoint, etc.)


+ Performs all work in accordance with established HR Service Center standards.


+ Performs related work as assigned



Qualifications:


Minimum Qualifications:



+ Requires a HS diploma or GED


+ 2+ years of previous experience in a customer or employee facing environment


+ Able to work a hybrid work schedule out of Holtsville, NY facility



Preferred Qualifications:



+ Associate or bachelor’s degree


+ HR experience


+ Team Player


+ Bilingual



Key Skills and Competencies:



+ Excellent verbal and written communication skills


+ Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections


+ Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person


+ Able to independently execute an action plan following documented policies and procedures


+ Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment


+ Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points


+ Ability to learn and navigate new software quickly



Come Join the Herd!





Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.





Know Your Rights:


https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf





Conozca sus Derechos:


https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf





We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.





Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.




Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.





Salary: USD 47000.00 - USD 70600.00 Yearly



Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.




To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.