HR SUPPORT SPECIALIST (REMOTE) - Compass Group, North America

Compass Corporate

Salary: $50-55k base


Pay Grade: 11





A family of companies and experiences


As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!


great people. great services. great results.


Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.




Job Summary



The HR Support Specialist will interact with Compass Group Employees and Managers to provide support and information in response to routine Employee Central inquiries. The specialist will handle and resolve general Tier 1 level issues which may include, but will not limited to, employee data changes on behalf of the management team, general browser setup, system navigation, and system function issues for escalation.


RESPONSIBILITIES



+ Quality Customer Service, which includes clearly written or verbal communication, empathy with those that are frustrated or unhappy, patience to keep the interaction on track, and technical knowledge to resolve the request or problem


+ Participate in all Support Center assigned activities, including ticket management, documentation, platform testing, as well as some project management and internal communication activities as needed


+ Produce high-quality documentation (ticket notes and knowledge articles)


+ Manage high volume, inbound tickets, outbound calls, multiple tasks, and multiple priorities


+ Research Employee Central technical issues and work with Tier 2 support on Technical updates within the application Review ticket notes and explain system processes to non-technical staff


+ Compile employee data and submit information for batch upload or correction


+ Work with Employees, Unit Managers, Human Resources, and other Centers of Excellence to resolve technical issues


+ Conduct gap analysis, provide impact assessments, and make recommendations that offer workable, efficient options to the users


+ Produce high-quality documentation, including business requirements, procedural documentation, operational and process flow documents, and test scripts


+ Stay informed and up to date on product release schedules and enhancement activities.


+ Work with team members to meet defined service level agreements


+ Ensure compliance with data privacy and protection guidelines



REQUIRED SKILLS



+ Bachelor’s (or higher) degree in HR, Information Systems, other relevant studies, or equivalent experience required


+ 3+ years’ experience supporting and/or configuring systems or SaaS applications


+ Strong interpersonal, verbal, and written communication skills


+ Solid understanding of HRIS and ERP systems (Employee Central preferred)


+ Experience with Microsoft Suite, strong Excel knowledge preferred


+ Experience in application test planning and test execution


+ Effective organizational and planning skills


+ Proven ability to work independently and/or with a team to complete tasks






Apply to Compass Group today!


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Compass Corporate maintains a drug-free workplace.


Applications are accepted on an ongoing basis.


Associates at Corporate are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Req ID: 1341347


Compass Corporate


MIRANDA CARTERET


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