Human Resource Manager at Uniland Hospitality
Buffalo, NY 14202
About the Job
Are you a highly motivated and experienced HR professional seeking a new and exciting opportunity in the hospitality industry? Uniland Hospitality is currently seeking a dedicated and talented individual to partner with our leadership team in a newly created Human Resources Manager role to refine and execute the hospitality division’s human resource and talent strategy.
Boasting two prominent hotels in the Buffalo area, we are committed to providing exceptional service to our guests, and we believe that starts with our employees. The Hotel Human Resource Manager will help oversee the development, management and administration of human resources activities, such as recruiting and onboarding, employment law, compliance reporting, policy and procedures, benefits and compensation, employee relations, and training and development for the Embassy Suites in downtown Buffalo and the Hampton Inn in Amherst, NY, which will require regular travel to each of the two work-sites.
The HR Manager will partner with the hotel leadership team to understand and execute the hospitality division's human resource and talent strategy.
Essential Functions:
Employee Support & Relations Responsibilities:- Builds strong relationships and fosters a culture of teamwork, respect, and excellence throughout the organization.
- Approaches all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Develops, recommends, and assists with implementation of policies and procedures; educates and supports management staff on proper documentation and implementation of disciplinary actions, dispute resolution, regulatory compliance, and litigation avoidance for personnel issues.
- Supports employees with various HR related topics such as clarification of policies and resolution of work-related issues/problems.
- Ensures all assigned properties have a team engagement and recognition strategy in place; assists in the development of such strategies where none exists.
- Conducts and thoroughly documents confidential investigations.
- Works with General Managers (GMs) to make legally sound disciplinary decisions.
Recruitment, Onboarding, and Workforce Planning Responsibilities:
- Oversees recruiting and onboarding processes in partnership with GMs.
- Ensures proper staffing levels through effective recruitment, hiring, onboarding, and that compliance standards are upheld, and proper procedures are followed.
- Facilitates pre-employment background screenings, as well as pre-employment, reasonable belief and post-accident drug testing process.
- Assists GMs with workforce planning, career pathing, succession planning, and other strategic initiatives, as needed.
Benefits Administration and Leave Management Responsibilities:
- Manages employee benefit programs, ensuring accuracy in eligibility determination, seamless enrollment processes, and precise billing.
- Organizes and oversees annual open enrollment communications and processes.
- Partners with leave administration vendor to manage leave of absence claims, manage costs, and ensure compliance.
Compliance, Training and Continuous Improvement Responsibilities:
- Ensures property-level training and development strategies are in place, and team member one-on-ones are occurring with a high level of engagement, effectiveness, compliance and equity within the hotels.
- Conducts periodic site audits, ensuring all required postings are visible and that training and forms have been completed.
- Oversees properties’ Affirmative Action Plans (AAP’s) including compliance with reporting and record retention requirements.
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Investigates and responds to inquiries received from State and Federal Labor Agencies, as well as requests for employment verification.
- Collaborates with GMs to respond to unemployment claims; attends unemployment hearings and ensures property is properly represented.
- Seeks opportunities to improve enterprise-wide HR practices, training programs, communication, and other departmental functions to align with company goals.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices.
- Stays updated on trends, best practices, regulatory changes and emerging technologies in human resources, talent management, and employment law.
Operational Compliance Responsibilities:
- Designs, implements, complies, and monitors standards and regulations for safe and efficient hotel operations.
- Collaborates with property-level and corporate-level teams to evaluate and guarantee adherence to established standards.
- Ensures all safety and security policies (e.g., property removal, lost and found items, bloodborne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
Other Duties and Responsibilities:
- Partners with Corporate HR team to develop and refine departmental practices and policies.
- Aids the Corporate Payroll Administrator with payroll processing for assigned properties.
- Works collaboratively with other departments and employees.
- Attempts to communicate with guests in guest’s native language, if applicable.
- Reports maintenance deficiencies, safety hazards, accidents, or injuries.
- Follows Personal Protective Equipment (PPE) requirements, and report any defective, damaged, or lost PPE including equipment that does not fit properly to management.
- Follows all safety procedures and be able to recognize and act in emergency situations.
- Performs other duties as required or assigned by management.
Education and Experience:
- Bachelor’s Degree or equivalent in Human Resources, Business Administration, or related field required.
- PHR, SPHR or SHRM-CP, SHRM-SCP certification(s) preferred.
- 3+ years of human resource management experience preferred, especially in a hospitality environment.
Knowledge, Skills & Abilities:
- Maintains effective working relationships, communicates effectively with staff and management, analyzes and resolves problems, uses independent judgment, and engages successfully with the public.
- Strong English communication abilities, both written and verbal, to engage with clients and colleagues.
- Prioritizes tasks and delegates them when appropriate.
- Acts with integrity, professionalism, and confidentiality.
- Possesses thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems; ADP experience preferred.
- Ability to operate in a 7-day per week, 24-hour per day business setting.
- Demonstrated capacity to address real-world challenges and navigate diverse scenarios involving limited standardized procedures.
Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Frequent sitting and working on a computer.
- Frequent standing, walking, reaching and grasping, handling and feeling with hands and arms.
- Frequent near and far vision.
- Frequent hearing and speaking required.
- Frequent exposure to moderate noise levels.
- Occasional stooping, balancing, kneeling, crouching, crawling, and/or climbing stairs.
- Occasional lifting up to 20 lbs.
- Frequent travel between assigned properties and corporate office in Amherst, NY.
WHY WORK FOR US?
In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family’s needs. We offer a competitive salary and benefits package, including medical/dental/vision insurance, retirement plans, and generous paid time off. Additionally, you'll have the opportunity to work in a dynamic and supportive team environment, where your contributions will be valued and recognized.
If you are passionate about HR and hospitality, and you have the skills and experience we're looking for, we invite you to apply for the Hotel Human Resources Manager position. Join us in creating an exceptional employee experience that drives our success and delivers memorable experiences for our guests.
To apply, please apply directly on our career center at: Hospitality Openings | Uniland Development Company including your resume and cover letter. We appreciate all applications, but only qualified candidates will be contacted for an interview.
Uniland Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation details: 60000-80000 Yearly Salary
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