Formed in 2016, Silicon Valley Clean Energy (SVCE) is a public Community Choice Energy service provider serving approximately 270,000 residential and commercial customer accounts in thirteen Santa Clara County communities. SVCE’s mission is to provide customers with renewable and carbon-free electricity at competitive rates, and further accelerate decarbonization through deployment of innovative local programs. Key program areas include: building electrification, electric vehicles and charging infrastructure, battery storage and demand management programs. Since the organization’s service launch in 2017, SVCE has provided clean to all residential and commercial energy customers in SVCE’s member communities, carbon-free electricity.  SVCE has saved its customers more than $90M and dedicated $84M to customer offers, programs and services. SVCE is a joint-powers agency governed by a Board of Directors comprised of an elected official from each of SVCE’s thirteen member communities. 

By providing reliable and responsive carbon-free electricity service at competitive rates, SVCE maintains a 96+% customer participation rate and a strong financial foundation. Access to carbon-free electricity has helped our communities take a major step in fighting climate change, reducing local emissions by more than 30% from a 2015 baseline. Yet supplying clean electricity is just the start.  It is essential that SVCE continues to proactively engage with our customers and community stakeholders in the electrification journey - helping to inspire, educate, and enable action in transitioning from fossil fuels to clean electricity – in homes, buildings, and transportation. 

Achieving SVCE’s ambitious and urgent mission requires a team capable of meeting the tremendous challenges embedded in these goals. SVCE develops and fosters a diverse and talented team that thrives in a dynamic and fast-changing environment. As such, at SVCE we recruit and retain smart, passionate, innovative, and collaborative employees. Company employees contribute, as a team and as individuals, to continuously building and supporting a culture of collaboration and trust. SVCE employees encourage creativity and the free flow of ideas to spur innovation. The workplace environment is adaptable, and technology enabled to drive innovative solutions. SVCE emphasizes focus and prioritization across departments to achieve quality, rather than simply quantity of output. SVCE provides a rewarding workplace experience where productivity can be maintained across a variety of work environments. SVCE provides opportunities for growth, engagement, and support professional and personal development. SVCE offers opportunities that position their people, as well as SVCE, for success.

 

More information can be found at: www.svcleanenergy.org

The Administrative Assistant supports Silicon Valley Clean Energy (SVCE) staff by providing clerical and general administrative level duties, such as meeting and calendar coordination, office supply orders, front desk coverage, records management, materials preparation, human resources support and other duties as assigned.

This position is hybrid and will be in the office for core business hours consistently 3 days per week. Additional, but infrequent, off-hours support may be required as needed.  This position is hourly (overtime eligible).

This position reports directly to the Director of Human Resources.

This position has no supervisory responsibilities.

•    Coordinate meeting and staff event scheduling including conference room and audio- visual reservations, ordering/preparing refreshments, preparation of printed material, set-up, clean-up, etc.

•    Respond to and direct incoming calls; provide over-the-counter customer service as needed.

•    Schedule and set up conference calls and web-based meetings (via conference phone, Zoom, Teams, etc.)  Provide a/v support and troubleshooting.

•    Manage and coordinate calendars events for staff, consultants, Board, and vendors.

•    Coordinate venue, registration and travel logistics for retreats, off- site meetings and conferences.

•    Maintain, track and coordinate office, kitchen and operational supplies.

•    Receive and distribute mail.

•    Organize and maintain files (both hard copy and electronic) including organizational charts and HR records.

•    Prepare and/or proof documents, reports, notices, filings spreadsheets and presentations as requested.

•    Provide support with interview scheduling, feedback and selection processes.

•    Assist with new hire onboarding actions, benefits enrollments, learning and development plans, and compliance requirements

•    Take meeting minutes and notes as requested.

•    Other office and administrative support duties as may be required.

Knowledge:

 •    Modern technology, systems, and software designed to assist in the computerized management of information.

•    Data processing applications and systems, and the principles of modern office management.

•    Principles of office administration and secretarial practices and procedures, including business correspondence, correct English usage, grammar, spelling, vocabulary, and punctuation.

•    Records management principles and practices, and research methods and techniques.

•    Business mathematics and financial record keeping and report production.

•    Customer service practices, principles, and techniques for dealing with the public in person and over the telephone regarding sensitive and/or confidential issues.

•    Microsoft Office Suite including Excel, Word, Adobe Acrobat, and PowerPoint.

•    Develop a thorough knowledge of the role, organization, policies, and procedures of SVCE.

•    Perform technical and responsible office administrative, working independently and accurately.

•   Work independently or as part of a team.  Take the initiative when needed, follow through and follow up with stakeholders to ensure requestors are apprised of the status of requested tasks.

•    Identify and secure confidential, highly sensitive records and written or verbally communicated information, and record such information accurately.

•    Retain and recall information to respond to inquiries, and efficiently search files and retrieve data as required.

•    Organize, plan, and prioritize own workload and adjust to changes in workload and assignments to meet critical deadlines under pressure.

•    Problem solve, compile and analyze data, and use sound judgment.

•    Establish and maintain effective working relationships with those encountered during performance of duties.

•    Type at a rate sufficient to perform assigned duties.

•    Use database, spreadsheet, and web interface and/or internet applications depending on assignment.

•    Communicate and collaborate effectively in English, both verbally and in written form, sufficient to convey information and instructions to the public and other employees in situations requiring tact, courtesy, and poise.

•    Understand information requests of others and respond courteously, efficiently, and accurately.

•    Be thorough and detail-oriented.

•    Demonstrate patience, tact, and courtesy at all times.

Willingness to:

•    Work occasional overtime or on weekends and evenings.

 

EDUCATION: An Associate Degree from an accredited university or college.

EXPERIENCE: Two (2) years of progressively responsible experience as an administrative support professional working in complex work environments, particularly in a public agency. A background in business administration, accounting, and office management is preferred. Experience or training in Human Resources is appreciated but not required.

Environment: Work is performed in a typical office setting with exposure to computer screens and at public events (fairs, meeting rooms, farmers’ markets, etc.) with moderate noise and will require some evening and weekend work. The noise level in the work environment is usually typical of an office environment and public events.

Physical: While performing the duties of this class, employees are regularly required to sit, walk, and stand; talk or hear, in person and by telephone; reach with hands and arms. Employees are occasionally required to walk, and stand for prolonged periods; stoop, bend, kneel and twist; and may lift up to twenty pounds. Employees must be able to communicate in person, in writing, and by telephone with Board members, management, co-workers, vendors, consultants, and with the public in face-to-face, one-on-one, and group settings.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and operate assigned equipment.

HEARING: Hear in the normal audio range with or without correction.