Human Resources Administrative Support Specialist - Lincoln University of Missouri

Purpose:

The Human Resources (HR) Administrative Support Specialist provides a high level of customer service to staff and faculty and facilitates the coordination and administration of all human resources initiatives.

Essential Job Functions:

• Provides support to a variety of HR functions, which may include talent acquisition, people engagement and learning and development.
• Coordinate meetings and events, communicating with customers, administrative support, utilizing applicable technology platforms and providing regular reporting.
• Provides customer service to both internal and external customers by answering phones, responding to inquiries and questions.
• Completes projects, which may require researching information and presenting findings.
• Provides back up and support to other functions.
• Assist with tracking and implementation of HR projects.
• Supports the hiring process for staff and faculty vacancies. Partners with the Talent Aquisition Manager to assist in job postings, background checks and fulfilling hiring needs as needed.
• Participates in the new hire process, reviewing and processing required forms, responding to inquiries, providing new employee orientation information as requested, and ensuring a consistent onboarding experience for staff and faculty.
• Responsible for human resource reporting including HR metrics.
• Maintains highly confidential records, including vendor contracts and agreements.
• Process, scan, file, and store HR information and documents.
• Assists in delivering HR sponsored recognition events, service awards, and other ceremonies.
• Performs other duties as assigned.

Additional Duties and Responsibilities:

1. Assumes additional responsibilities and performs special projects as needed or requested.
2. Exhibits student centeredness in performance of all job duties.
3. Treats all others with respect, understands the impact of culture/background on the behavior of others, respects differences among the Lincoln community and demonstrates inclusive behavior.
4. Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.

Required Qualifications:

• High school diploma or equivalent. Bachelor's degree from an accredited college or university in a related field is preferred.
• At least one year of relevant work experience in human resources, customer service, administration or a related area of work. Three or more years of experience is preferred.

Knowledge, Skills, Abilities, and Personal Characteristics:

1. Proficient in the use of Microsoft Office suite (Word, Excel, PowerPoint) with an intermediate level in excel.
2. Possesses service-oriented mindset.
3. Experience with using and reporting from HRIS or learning management platforms.
4. Strong attention to detail, ability to perform duties with a high level of accuracy.
5. High degree of organization, ability to engage in a variety of tasks simultaneously, and consistently meet deadlines.
6. Ability to work with and maintain confidential University information.
7. Positive attitude.

Physical Demands:

1. Nature of work requires an ability to operate standard business office equipment.
2. Requires ability to communicate and exchange information, collects, compiles, compares, and prepares work documents, set-up and maintain work files.
3. Must be able to lift up to 25 lbs.

Working Conditions:

1. Work performed in a general office environment.
2. May require availability for overtime hours during peak periods.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.